Client Services Specialist

2 months ago


New York, United States Tandym Group Full time

A nonprofit organization in New York City is currently seeking a new Client Services Specialist for a promising opportunity at one of their residential facilities in Manhattan.

Responsibilities:

The Client Services Specialist will:

  • Conduct emergency shelter intakes for site vacancies and vacancies at sister sites as part of the Central Intake team
  • Assess immediate safety needs and develop a risk management plan during intake of shelter placement calls
  • Provide crisis intervention including mediation and de-escalation skills to diffuse situations between residents' family members and/or roommates
  • Participate in training to improve client centered practice skills and knowledge about self-care and vicarious trauma and its impact
  • Plan, implement and/or research self-care and other social activities for clients and their children
  • Actively participate in donor tours and help with special client events and holiday parties
  • Conduct regular health and safety facility checks
  • Distribute supplies to clients in accordance with established guidelines and/or emergency requests from clients
  • During the orientation process, determine clients' immediate needs and provide referrals for basic needs
  • Provide referrals for clients following their initial Case Management session
  • Provide client accompaniment to important appointments when requested
  • Assist with admission and discharge of clients
  • Perform other duties, as needed

Qualifications

  • 2+ years of relevant work experience
  • High School Diploma / GED
  • Computer savvy


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