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Client Relationship Specialist
2 months ago
About Us:
Broadway Support Services is a subsidiary of one of the largest and most esteemed debt resolution firms in the United States.
Our mission is to assist individuals during challenging financial periods by providing education and personalized customer service.
We strive to be the primary advocate for our clients, guiding them towards regaining financial stability as swiftly as possible.Overview:
The Client Relationship Specialist is dedicated to delivering outstanding telephonic support for clients enrolled in our debt resolution program.
A typical day involves managing both incoming and outgoing calls, maintaining accurate account records, and fostering a positive relationship with our clientele.
Our team is committed to achieving high levels of satisfaction and service by embodying our core values, ensuring clients receive an exceptional experience.
Responsibilities:
Utilize client relationship management software (Salesforce) to streamline the process of addressing customer inquiries and resolving issues
Effectively resolve client questions, intricate situations, and concerns with confidence, relationship-building, and active listening skills
Assist clients with empathy, understanding, and expertise in the subject matter
Document client interactions clearly and succinctly
Present settlement options to clients for their consideration
Possess a strong understanding of client service protocols, utilizing an internal knowledge base to enhance the client experience
Guide clients through discussions regarding next steps to achieve their financial objectives
Support clients facing potential legal actions from creditors; we offer guidance throughout this process
When necessary, escalate and refer clients to managers, team leaders, and other departments as appropriate
Qualifications:
High school diploma/GED required; College degree preferred
2+ years of experience in a relationship-focused support role
2+ years of Customer Service experience
Experience in a financial or banking environment preferred
Excellent verbal and written communication skills
Strong analytical and problem-solving capabilities
Exceptional organizational and multitasking abilities, adept at using various systems and tools, with meticulous attention to detail
Ability to maintain professionalism, confidence, and patience when addressing complex issues
Proficient in Microsoft Excel and Office
Benefits:
Broadway Support Services fosters a collaborative environment rich in rewards and growth opportunities for our employees. We are committed to supporting our employees' success and advancement within the organization through mentorship and leadership development programs.
Our comprehensive benefits package includes:
Legal Benefits
Private insurance
Referral Program
Transportation services
Significant Growth Opportunities
Ongoing professional development
Convenient location
Positive Work Environment
