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Client Support Specialist
2 months ago
Position Overview
Job Type: Remote
Compensation: $16.50 per hour, $17.50 per hour for bilingual candidates (English/Spanish)
Training Details: Monday to Friday, 8:00 AM - 4:30 PM Eastern, for a duration of 3 weeks.
Operational Hours:
- Open Enrollment Period:
- Monday to Friday: 8:00 am to 8:00 pm EST
- Saturday: 8:00 am to 5:00 pm EST
- Last two Sundays of the enrollment period: 8:00 am to 5:00 pm EST
- Final three days of enrollment: 8:00 am to 10:00 pm EST
- One week post-enrollment: 8:00 am to 8:00 pm EST
- Non-Open Enrollment Period:
- Monday to Friday: 8:00 am to 5:00 pm Eastern
Role Responsibilities: The Client Support Specialist (CSS) is responsible for assisting clients with inquiries related to health care coverage through the Marketplace:
- Respond to incoming calls and address inquiries in accordance with established guidelines.
- Process applications and updates, interpret eligibility determinations, and facilitate enrollment in health plans.
- Accurately document all interactions and utilize appropriate systems.
- Provide translation services as necessary.
- Escalate issues to designated personnel for resolution.
- Participate in meetings and maintain current knowledge of policies and procedures.
Qualifications:
- High School Diploma, GED, or equivalent required.
- Associate's degree or higher preferred.
Experience & Skills:
- Minimum of 6 months of relevant experience.
- Strong data entry and telephone communication skills.
- Excellent organizational and interpersonal abilities.
- Capability to thrive in a fast-paced environment and manage multiple tasks.
- Team-oriented with the ability to work independently.
- Previous experience in customer service and call center environments preferred.
- Bilingual in Spanish is advantageous.
Company: Corestaff Services
