Client Service Specialist

6 days ago


New York, New York, United States Madison Reed Hair Color Bar Full time
Job Description

**Job Summary**

The Madison Reed Hair Color Bar is seeking a highly skilled Client Service Specialist to join our team. As a Client Service Specialist, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Engage with clients to understand their needs and preferences, providing personalized service and recommendations.
  • Effectively navigate front-end operations, including buy online pick-up in store (BOPIS), retail client consultations, and orders.
  • Generate revenue by building orders through additional services, sales of unlimited roots memberships, subscriptions, hair care products, and accessories.
  • Exhibit core values aligned with sales and service behaviors in all interactions and communication with clients.
  • Regularly achieve and exceed daily, weekly, and monthly sales goals.
  • Ability to work evenings, weekends, and holidays as needed.

Requirements:

  • Entry-level experience in retail sales; salon or beauty industry experience preferred.
  • Based on state requirements, Cosmetology/Hairdressing license preferred or completion of minimum school hours to perform consultations, shampoo, and blowout services.
  • Outstanding communication, problem-solving, collaboration, and troubleshooting skills.
  • Ability to effectively multi-task in a fast-paced environment.
  • Exceptional organizational skills with high attention to detail.
  • Computer skills and POS (Point of Sale) system experience desired.

About Us:

Madison Reed Hair Color Bar is a revolutionary hair color company that offers a unique and personalized experience for our clients. We are committed to providing exceptional service and quality products that meet the diverse needs of our clients.

Our Values:

We live our values of Love, Joy, Courage, Responsibility, and Trust in everything we do. Our team is dedicated to creating a positive and inclusive work environment that fosters growth and success.

Why Join Us:

At Madison Reed Hair Color Bar, we offer a competitive starting hourly rate, commissions, and tips. We are committed to paying our team members fairly and providing opportunities for growth and advancement.



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