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Client Support Specialist
2 months ago
Position Overview
Catholic Charities Community Services is dedicated to providing essential support to individuals and families in need. We are seeking a compassionate and skilled Client Support Specialist to join our team. This role is vital in assisting clients who are navigating complex social service systems and require comprehensive case management services. Key Responsibilities:- Engage with clients through effective assessment and service planning, utilizing a strengths-based and trauma-informed methodology.
- Provide crisis intervention during emergencies related to basic needs such as shelter, food, and clothing, including financial assistance and advocacy.
- Conduct in-depth assessments to identify immediate and long-term needs, developing tailored service plans accordingly.
- Foster a thorough understanding of the social service landscape, guiding clients in self-advocacy and resource navigation.
- Build and maintain collaborative relationships with community organizations and internal departments to enhance service delivery.
- Document client interactions and maintain accurate records in Data Management Systems.
- Process requests for financial assistance, ensuring timely and thorough documentation.
- Participate in regular supervision, departmental meetings, and training sessions to enhance professional development.
- A Bachelor’s degree is preferred, or equivalent experience in the social services sector.
- Bilingual proficiency in English and Spanish is essential.
- Strong interpersonal skills with the ability to work both independently and collaboratively.
- Familiarity with social service delivery systems and local resources.
- Exceptional organizational, time-management, and communication abilities.
- Access to reliable internet and proficiency in remote technology.
- Competence in Microsoft Office Suite, Google Suite, and Salesforce-based Data Management systems.
Catholic Charities Community Services is an equal opportunity employer, welcoming applicants from diverse backgrounds.
