Senior Client Services Specialist

2 weeks ago

New York, New York, United States World Insurance Associates LLC Full time

About World Insurance Associates LLC
World Insurance Associates is a rapidly expanding insurance brokerage firm in the United States, renowned for offering premium products and services from leading providers, paired with dedicated support from local agents.

Since our inception in 2011, we have grown to employ over 2,200 professionals across more than 260 locations throughout North America. With substantial investments and ambitious growth strategies on the horizon, now is an exceptional time to become part of a dynamic team that is transforming the industry.

Our Expertise
We specialize in a wide array of insurance solutions, including personal and commercial lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. Our Employee Benefits Practice is a pivotal aspect of our expansion, focusing on innovative approaches to delivering employee benefits solutions.

Role Overview: Senior Client Services Specialist, Employee Benefits
As a Senior Client Services Specialist, you will be instrumental in promoting service excellence for our clients, distinguishing us from our competitors. Your daily interactions with clients and members will facilitate their understanding and utilization of their benefits coverage as they navigate the complexities of healthcare.

Key Responsibilities
In this role, you will:

  • Collaborate with Client Managers and Producers to provide outstanding client service and engage clients and members in their employee benefit programs.
  • Address day-to-day service inquiries, including claims, billing, eligibility, enrollment, and coverage issues.
  • Utilize the Agency Management System to track service activities, documenting intake, status, and resolution of client inquiries.
  • Assist clients in onboarding new employees and members, ensuring proper enrollment in selected plans through online systems.
  • Manage billing and reconciliation issues to ensure accurate invoicing and enrollment.
  • Communicate benefit coverage details to employees and members, including open enrollment options and available plan choices.
  • Update the Agency Management System with current policy and coverage information.
  • Support benefit enrollment processes by preparing materials and coordinating with carriers.
  • Build strong relationships with clients and collaborate with the service and sales teams to address escalated issues.

Qualifications
The ideal candidate will possess:

  • A minimum of 2 years of experience in health and welfare plans, preferably in a benefit carrier service center or consulting/brokerage environment.
  • A strong client service orientation with a commitment to timely responses to inquiries.
  • Excellent verbal and written communication skills.
  • The ability to work independently as well as collaboratively within a team.
  • A keen attention to detail and problem-solving capabilities.
  • Knowledge of employee benefit plan designs and relevant systems.
  • Proficiency in Microsoft Office, particularly Excel and PowerPoint.
  • A State Life and Health license within 90 days of hire.

Equal Employment Opportunity
At World Insurance Associates, we celebrate and support diversity. We believe that a team rich in varied thoughts, experiences, and perspectives enhances our employees, products, and community. We are committed to equal employment opportunities for all individuals, regardless of race, color, ancestry, religion, sex, national origin, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.

  • Client Services Specialist

    2 weeks ago

    New York, New York, United States Arbolus Technologies Full time

    About Arbolus TechnologiesArbolus Technologies is transforming the conventional expert network landscape by integrating cutting-edge technology into knowledge sharing. Our innovative platform enables numerous clients globally to connect with top-tier experts, gather valuable insights swiftly, and enhance their operational efficiency through advanced AI...

  • Senior Specialist, Machine Learning Services Expert

    3 days ago

    New York, New York, United States Amazon Web Services, Inc. Full time

    About the RoleWe are seeking a highly skilled Senior Specialist to join our Worldwide Specialist Organization (WWSO) Machine Learning team at Amazon Web Services, Inc. As a Senior Specialist, Machine Learning Services, you will be responsible for defining and executing go-to-market activities for Amazon SageMaker, working closely with Solution Architects,...

  • Client Relations Specialist

    2 weeks ago

    New York, New York, United States Liberty Mutual Group Full time

    Client Relations Specialist Job OverviewWe are seeking a Client Relations Specialist to become a vital part of our team. In this role, you will engage in consultative sales practices to cultivate and initiate new business opportunities. Collaborating closely with the Senior Sales Representative, you will pinpoint cross-selling prospects and implement...

  • Client Service Specialist

    5 days ago

    New York, New York, United States Madison Reed Hair Color Bar Full time

    Job Description**Job Summary**The Madison Reed Hair Color Bar is seeking a highly skilled Client Service Specialist to join our team. As a Client Service Specialist, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Engage with clients to understand their needs and...

  • Senior Client Support Specialist

    1 week ago

    New Rochelle, New York, United States Serenity Center Full time

    Serenity Center is seeking a dedicated part-time Senior Client Support Specialist to join our growing Serenity Gold program. This unique program provides psychotherapy services directly within assisted living facilities, enriching the lives of residents. As a Senior Client Support Specialist, you will play a vital role in ensuring a seamless and positive...

  • Senior SOAR Specialist

    3 days ago

    New York, New York, United States Breaking Ground Full time

    About the RoleWe are seeking a highly skilled and experienced Senior SOAR Specialist to join our Housing Placement Services team at Breaking Ground. As a Senior SOAR Specialist, you will play a critical role in overseeing the SOAR benefits process, supervising SOAR Specialists, and working closely with program-based staff, clients, and collateral providers...

  • Senior Manager of Specialist Solutions Architects

    2 weeks ago

    New York, New York, United States Amazon Web Services, Inc. Full time

    Senior Manager of Specialist Solutions Architects - Financial Services SectorAmazon Web Services (AWS) is on the lookout for a Senior Manager to oversee a dedicated team of Specialist Solutions Architects. In this pivotal role, you will spearhead the go-to-market strategy for Core Services within the Financial Services sector across North America. Your key...

  • Client Service Specialist

    2 days ago

    New York, New York, United States Madison Reed Hair Color Bar Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Client Service Specialist to join our team at Madison Reed Hair Color Bar. As a Client Service Specialist, you will be the face of our Hair Color Bar, providing exceptional customer service and ensuring a seamless guest experience from arrival to departure.Key ResponsibilitiesGuest Experience:...

  • Senior Client Service Advisor

    2 weeks ago

    New York, New York, United States Moody's Full time

    Company Overview:At Moody's, we bring together exceptional talent to transform today's challenges into future possibilities. We are committed to fostering an inclusive workplace where every individual feels empowered to express themselves, share innovative ideas, and engage in meaningful dialogues with colleagues and clients.If you are enthusiastic about...

  • Client Services Senior Associate

    2 weeks ago

    New York, New York, United States Flagstar Bank Full time

    Position Title Senior Client Associate Location New York Job Summary The Senior Client Associate delivers tailored banking solutions to institutional clients. Compensation Range: The projected pay range for this role is $24.36 - $34.62, based on experience. Key Responsibilities: Welcome clients and prospective clients to foster positive relationships and...

  • Client Services Specialist

    5 days ago

    New York, New York, United States Drawbridge Partners Full time

    Job DescriptionJob Summary:We are seeking a highly skilled Client Services Specialist to join our team at Drawbridge Partners. As a Client Services Specialist, you will play a critical role in maintaining relationships with clients, their IT resources, and associated third parties. You will work closely with our Client Success Manager to gain an...

  • Senior Trade Support Specialist

    1 month ago

    New York, New York, United States TekisHub Consulting Services Full time

    Senior Trade Support Specialist / Analyst @ New York City, NY Role Responsibilities:Provide Application Support for multiple Equity Sales and Trading Applications focusing on Bloomberg and Fidessa/OMS Provide front office and operational support to traders across various regions Support trading platforms during high paced production trading scenarios Be able...

  • Client Support Specialist

    2 weeks ago

    New York, New York, United States Phaxis - Support Services Full time

    Job OverviewWe are looking for a committed Client Support Specialist to join our team at Phaxis - Support Services. This role is essential in providing assistance and direction to individuals requiring support, ensuring they access the necessary services and resources to enhance their well-being.Key Responsibilities:- Perform evaluations to identify clients'...

  • Client Support Specialist

    2 weeks ago

    New York, New York, United States Lantern Community Services Full time

    Position OverviewJob Title: Client Support SpecialistStatus: Full-time, Monday to Friday (hours may vary)Classification: Non-ExemptLocation: New York, NYAbout Lantern Community ServicesLantern Community Services is committed to fostering a robust and effective community that addresses the varied needs of its members. Our mission is to assist individuals...

  • Client Support Specialist

    2 weeks ago

    New York, New York, United States Ultimate Staffing Services Full time

    Job OverviewUltimate Staffing Services is seeking a motivated Client Support Specialist to assist one of our esteemed clients. The ideal candidate will possess strong data entry abilities and exceptional communication skills, with a background in processing orders and return merchandise authorizations (RMAs). This position offers a temporary-to-permanent...

  • Senior Client Relationship Manager

    2 weeks ago

    New York, New York, United States Northern Trust Corporation Full time

    About Northern Trust Corporation:Northern Trust Corporation, a prominent global financial services provider, has been delivering cutting-edge financial solutions for over 130 years. With a dedicated team of more than 22,000 professionals, they serve the world's most esteemed individuals and institutions, adhering to the highest standards of service,...

  • Sr Client Service Specialist

    1 month ago

    New York, New York, United States Moody's Corporation Full time

    Apply for Sr. Client Service Specialist, Career Progress Consultants in New York City for 3 - 6 Year of Experience on

  • Senior Client Relationship Manager

    7 days ago

    New York, New York, United States Northern Trust Corporation Full time

    About Northern Trust Corporation:Northern Trust Corporation, a prestigious global financial services provider, has been delivering innovative solutions for over 130 years. With a dedicated team of more than 22,000 professionals, we serve the world's most successful individuals and institutions, adhering to the highest standards of service, expertise, and...

  • Client Relations Specialist

    1 week ago

    New York, New York, United States MerQube Inc Full time

    Company Overview: MerQube Inc is an innovative startup focused on delivering precise and dependable index data to our clientele. Our commitment to exceptional customer service drives us to seek a knowledgeable and client-oriented professional to join our Client Services team as a Client Relations Specialist for our custom and data licensing Index clients....

  • Client Support Specialist

    2 weeks ago

    New York, New York, United States Corestaff Services Full time

    Position OverviewJob Type: Remote work from homeCompensation: $16.50 per hour, $17.50 per hour for bilingual (English/Spanish)Training Schedule: Monday to Friday, 8:00 AM - 4:30 PM Eastern, lasting 3 weeks.Operational Hours:Open Enrollment Period:Monday to Friday: 8:00 am to 8:00 pm ESTSaturday: 8:00 am to 5:00 pm ESTLast two Sundays of the enrollment...