Director of Business Development and ADR Services

3 weeks ago

Philadelphia, United States American Arbitration Association Full time

Director of Alternative Dispute Resolution (ADR) Services


We are actively recruiting for a Director of Business Development and Alternative Dispute Resolution (ADR) Services to drive business development, promote dispute resolution services, and manage the administration of arbitration and mediation cases. The ideal candidate will be able to apply their passion for growing the business to the ADR field, and the ability to represent the AAA as a polished and persuasive speaker. You will work on a hybrid basis (two days onsite weekly).


This is a hybrid position (2 days onsite/week) with a starting annual salary range of $85,000 to $95,000 and an annual incentive opportunity targeting 10%.


The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.


Responsibilities

  • Serves as primary case management contact with parties and mediators on assigned cases; makes decisions on case issues in consultation with the Regional VP.
  • Proactively identifies and pursues opportunities to grow the organization's ADR services business. Develops strategic plans and pitches to potential clients.
  • Plays a vital role in the regional legal, business and ADR communities, focusing on being a resource to facilitate dispute resolution and promote the use of AAA's ADR services. Builds and maintains strong relationships with clients, prospects, and industry partners.
  • Develops and delivers engaging presentations to various stakeholder groups, effectively communicating the organization's value proposition.
  • Manages assigned cases and ensures information is entered and maintained in case management system; makes case-related decisions by applying knowledge of rules and procedures and exercising independent judgment and discretion.
  • Advises arbitrators on procedural hearing management and related issues.
  • Analyzes needs, problems and trends of users as well as the quality of service delivered by pulling relevant metrics from the existing database; responds to inquiries regarding AAA's ADR services in a timely manner.
  • Participates in hearings/conferences and provides feedback and recommendations where appropriate to the RVP in order to maintain or improve the quality and delivery of services.
  • Helps recruit panel members consistent with AAA's Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; participates in review of panel members based on existing caseloads and needs.
  • Reviews and tracks trends regarding the regional markets where we provide our services.
  • Assists with arbitrator training programs, education programs/conferences and elections as necessary.
  • Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
  • Demonstrates regular, reliable, and predictable job attendance.
  • Attends on-site and in-person meetings and training sessions.


Qualifications

  • Education & Experience: Bachelor's degree required in business, legal, or related discipline (JD preferred); 4-5 years of related work experience in a business development role, preferably in the Legal Services field; or an equivalent combination of education and work experience.
  • Business Development Skills: Proven track record of identifying, pursuing and closing new business opportunities. Adept at building and managing client relationships. Strategic thinker with strong sales and negotiation abilities.
  • Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.
  • Strong presentation and communications skills (written and verbal).
  • Technology Skills: Intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
  • Travel: Ability to travel periodically (20%) to clients, training events, and other AAA offices and conferences.


The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

  • Director of Business Development/Marketing

    2 days ago

    Philadelphia, United States Maiplacement Full time

    Director of Business Development/MarketingMai Placement -Philadelphia, PA Tagged: Marketing , Sales & Marketing Director Director of Business Development/Marketing Philadelphia, PA (Brooklyn, NY - Weekly Meetings) $80K-120K base + commission structure As the Director of Business Development/Marketing, you will be instrumental in shaping and executing our...

  • Business Development Associate

    2 days ago

    Philadelphia, United States Entrepreneurial Business Firm Full time

    Do you want a career that challenges you and takes you to the next level? If so - come join our team! We are an innovative Business Development Firm that specializes in account management and sales for the telecommunications industry. Our high-profile partnerships put us at the forefront of accelerated growth within the industry as the essential need for...

  • Business Development Associate

    5 days ago

    Philadelphia, United States Entrepreneurial Business Firm Full time

    Do you want a career that challenges you and takes you to the next level? If so - come join our team! We are an innovative Business Development Firm that specializes in account management and sales for the telecommunications industry. Our high-profile partnerships put us at the forefront of accelerated growth within the industry as the essential need for...

  • Regional Business Development Director- Remote

    Found in: Jooble US O C2 - 3 weeks ago

    Philadelphia, PA, United States CAPSTAN Full time

    Are you an experienced and driven sales professional who thrives on building meaningful relationships? Can you envision yourself as a key player in fulfilling our mission of a "Personalized Approach to Tax Consulting"? Do you believe in the values of COMMUNICATION, ACCOUNTABILITY, PRIDE, SUPPORT, and TRUSTWORTHINESS? Are you ready to take the reins as our ...

  • Business Development Assistant

    6 hours ago

    Philadelphia, United States University of Pennsylvania Full time

    A temporary position working in DRIA. Job Description. Responsibilities. Helping with equipment for event set-ups, including chairs, tables, tents etc. Ensure venues are clean and organized, being the POC when needed if we have multiple events each d Business Development, Assistant, Development, Business, Healthcare, Business Services

  • Director of Business DevelopmentMarketing

    1 week ago

    Philadelphia, United States Mai Placement Full time

    Director of Business Development/SalesNY/NJ (will be leading a sales team in Phili)$80K-120K base + commission structureAs the Director of Business Development/Sales, you will be instrumental in shaping and executing our business growth and marketing strategies. We are seeking an entrepreneurial-minded individual who is not afraid to build innovative plans...

  • Business Development Associate

    4 days ago

    Philadelphia, United States ACL Digital Full time

    We seek a highly skilled Associate Business Development Manager with the drive and determination to help us expand our client base. This position reports to our Director of Sales and Marketing. In addition, as the business development lead, my responsibilities include coordinating strategy and relationships to advance our business model. The ideal candidate...

  • Associate Director, Health and Human Services

    3 hours ago

    Philadelphia, United States City of Philadelphia Pennsylvania Full time

    The Associate Director for Health and Human Services provides advanced administrative, directorial, and analytical support to the Chief Counsel and Director of Philly. Stat 360 and their First Deputy. This individual will support administrative funct Director, Health, Associate, Department Leader, Diversity, Leadership, Business Services

  • Business Development Associate

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    Philadelphia, United States ACL Digital Full time

    We seek a highly skilled Associate Business Development Manager with the drive and determination to help us expand our client base. This position reports to our Director of Sales and Marketing. In addition, as the business development lead, my responsibilities include coordinating strategy and relationships to advance our business model. The ideal candidate...

  • Business Development Associate

    1 week ago

    Philadelphia, United States ACL Digital Full time

    We seek a highly skilled Associate Business Development Manager with the drive and determination to help us expand our client base. This position reports to our Director of Sales and Marketing. In addition, as the business development lead, my responsibilities include coordinating strategy and relationships to advance our business model. The ideal candidate...

  • Business Development Associate

    7 days ago

    Philadelphia, United States ACL Digital Full time

    We seek a highly skilled Associate Business Development Manager with the drive and determination to help us expand our client base. This position reports to our Director of Sales and Marketing. In addition, as the business development lead, my responsibilities include coordinating strategy and relationships to advance our business model. The ideal candidate...

  • Assistant Program Director

    2 weeks ago

    Philadelphia, United States Resources for Human Development Full time $62,234 - $72,000

    Assistant Program Director - Intellectual Disabilities Division (Southeastern Pennsylvania Area).Description/Job Summary:The Assistant Program Director provides leadership to staff in collaboration with the Program Director. The Assistant Director will assist the director with staff supervision, training and hiring of staff. The APD is responsible for...

  • Business Development Director

    5 days ago

    Philadelphia, United States CareerBuilder Full time

    Job Description Job Description Luminary Group is proud to partner with a leading private equity-backed bioprocessing life sciences firm. Our client is at the forefront of innovation in the biotechnology industry, specializing in upstream and downstream bioprocessing solutions. With a commitment to advancing healthcare through cutting-edge technologies, our...

  • Business Development Director

    2 days ago

    Philadelphia, United States Luminary Group Full time

    Luminary Group is proud to partner with a leading private equity-backed bioprocessing life sciences firm. Our client is at the forefront of innovation in the biotechnology industry, specializing in upstream and downstream bioprocessing solutions. With a commitment to advancing healthcare through cutting-edge technologies, our client offers an exciting...

  • Business Development Director

    3 weeks ago

    Philadelphia, United States Luminary Group Full time

    Job DescriptionJob DescriptionLuminary Group is proud to partner with a leading private equity-backed bioprocessing life sciences firm. Our client is at the forefront of innovation in the biotechnology industry, specializing in upstream and downstream bioprocessing solutions. With a commitment to advancing healthcare through cutting-edge technologies, our...

  • Director of Business DevelopmentMarketing

    Found in: Jooble US O C2 - 4 days ago

    Philadelphia, PA, United States Mai Placement Full time

    Director of Business Development/Sales NY/NJ (will be leading a sales team in Phili)$80K-120K base + commission structure As the Director of Business Development/Sales, you will be instrumental in shaping and executing our business growth and marketing strategies. We are seeking an entrepreneurial-minded individual who is not afraid to build innovative...

  • Manager, Business Development

    Found in: Resume Library US A2 - 2 weeks ago

    Philadelphia, Pennsylvania, United States Digitas Health Full time

    Job Description This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations. Your Impact: • Sell unique medical marketing research data to pharmaceutical companies • Use reach and frequency expertise to...

  • Business Services Manager

    Found in: Resume Library US A2 - 3 weeks ago

    Philadelphia, Pennsylvania, United States City of Philadelphia Full time

    Job Description Position Summary The Department of Commerce is seeking to hire a Business Services Manager to join our team to meet the needs of the businesses in our community. The role of the Business Services Manager is to support and provide customer friendly service to businesses that operate within the City of Philadelphia. Each business manager is...

  • Associate Director, Health and Human Services

    3 days ago

    Philadelphia, United States City of Philadelphia Full time

    **Company Description** A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job...

  • Assistant Food Service Director

    2 days ago

    Philadelphia, United States York Nursing and Rehab Center Full time

    York Nursing and Rehab Center - Assistant Food Service Director Position at this location requires Covid 19 vaccination. Assistant Food Service Director Salary:   Annual Salary 50K – 55K Based on Experience Benefit: 401K Medical, Dental and Vision Insurance Paid Time Off Education Reimbursement - $250 per year Direct Deposit  What we offer:  Our...