Site Lead
4 weeks ago
PRINCIPAL PURPOSE OF POSITION
Responsible for staffing all departments within the on-site facility; monitor workflow and make appropriate staffing adjustments; conduct employee and client satisfaction surveys and evaluate performance standards. Complete the above business details by performing the following duties:
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Manage staffing employees at the on-site facility.
- Serve as the liaison between client management and company management.
- Interface with client operations managers and supervisors.
- Track staffing statistics for reporting to client and company management.
- Maintain a weekly schedule and track results of sales and customer service efforts.
- Administer quality surveys for all 1st, 2nd, and weekly checks, Satisfaction Surveys, Performance Checklists, and Employee Reviews.
- Oversee operations of all staffing employees to ensure the ongoing success of each assignment.
- Maintain records and statistics on standards and conduct performance appraisals weekly for the first 30 days, then monthly for the remainder of the assignment.
- Conduct Exit Interviews, Employee Satisfaction Surveys, Employee Performance Reviews, and Client Performance Checklists.
- Conduct monthly management meetings to review the above information with division supervisors and operations managers.
- Ensure staffing needs are met and maintained at an appropriate level.
- Make suggestions to division supervisors and operations managers on new or more cost-effective staffing initiatives.
- Ensure that all employees are rewarded with special recognition (e.g., breakfast in the break room, snacks for afternoon breaks, etc.).
- Supervise and prepare financial data reports.
- Perform analysis of monthly financial data and computer reports; maintain accurate accounting records, payroll, billing, and other reports related to facility operations.
- Ensure that all timecards are processed for the current week with correct job orders for each division, correct pay and bill rates, and correct invoicing.
- Establish pricing control over billing rates, markup percentages, and gross profit percentages.
- Monitor and control all expenses adhering to the financial and operating objectives of the facility.
- Complete weekly Operations Activity Reports, Attendance Reports, and Order Analysis Reports (turnover statistics) for each division of the client.
- Conduct quarterly business review meetings, including both client and company management teams.
- Promote all services, including office and professional services. Perform related duties as needed, including designing attractive and results-oriented recruitment advertising, and processing workers’ compensation and unemployment claims.
SUPERVISORY RESPONSIBILITIES
Directly supervise the staffing employees at the on-site facility in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
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