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Site Lead

3 months ago

Greensboro, United States TRC Talent Solutions Full time

PRINCIPAL PURPOSE OF POSITION

Responsible for staffing all departments within the on-site facility; monitor workflow and make appropriate staffing adjustments; conduct employee and client satisfaction surveys and evaluate performance standards. Complete the above business details by performing the following duties:


PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Manage staffing employees at the on-site facility.
  • Serve as the liaison between client management and company management.
  • Interface with client operations managers and supervisors.
  • Track staffing statistics for reporting to client and company management.
  • Maintain a weekly schedule and track results of sales and customer service efforts.
  • Administer quality surveys for all 1st, 2nd, and weekly checks, Satisfaction Surveys, Performance Checklists, and Employee Reviews.
  • Oversee operations of all staffing employees to ensure the ongoing success of each assignment.
  • Maintain records and statistics on standards and conduct performance appraisals weekly for the first 30 days, then monthly for the remainder of the assignment.
  • Conduct Exit Interviews, Employee Satisfaction Surveys, Employee Performance Reviews, and Client Performance Checklists.
  • Conduct monthly management meetings to review the above information with division supervisors and operations managers.
  • Ensure staffing needs are met and maintained at an appropriate level.
  • Make suggestions to division supervisors and operations managers on new or more cost-effective staffing initiatives.
  • Ensure that all employees are rewarded with special recognition (e.g., breakfast in the break room, snacks for afternoon breaks, etc.).
  • Supervise and prepare financial data reports.
  • Perform analysis of monthly financial data and computer reports; maintain accurate accounting records, payroll, billing, and other reports related to facility operations.
  • Ensure that all timecards are processed for the current week with correct job orders for each division, correct pay and bill rates, and correct invoicing.
  • Establish pricing control over billing rates, markup percentages, and gross profit percentages.
  • Monitor and control all expenses adhering to the financial and operating objectives of the facility.
  • Complete weekly Operations Activity Reports, Attendance Reports, and Order Analysis Reports (turnover statistics) for each division of the client.
  • Conduct quarterly business review meetings, including both client and company management teams.
  • Promote all services, including office and professional services. Perform related duties as needed, including designing attractive and results-oriented recruitment advertising, and processing workers’ compensation and unemployment claims.


SUPERVISORY RESPONSIBILITIES

Directly supervise the staffing employees at the on-site facility in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.