Field Service Technician
2 months ago
This Jobot Job is hosted by: Andrew Atchison
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $30 - $35 per hour
A bit about us:
We design and build automated turnkey machinery systems for the food, pharmaceutical, personal care, and household products industries. Offering custom design engineering allows us to provide systems that meet specific customer and application requirements. We have comprehensive experience and know-how from concept to installation to give customers a world-class solution for unique applications.
Why join us?
Competitive rate commensurate with experience.
Comprehensive benefits package including health insurance, retirement plans, and paid time off.
Opportunities for career advancement and professional development.
Job Details
In this role, you will report to the Customer Care Manager and work closely with multiple departments, including sales, engineering, operations, and customer service, to ensure customer expectations are exceeded with each assignment. You will travel to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, provide customer phone support, and complete upgrades and modernization of equipment. You will be responsible to deliver total equipment lifecycle management services including, installation, start up and commissioning, preventive maintenance, emergency repairs, equipment audits and training.
A qualified candidate will possess the electrical and mechanical aptitudes in order to effectively communicate issues or problems discovered in the field and the discipline to be able to perform in time-pressured and intensive work requirements.
This position will require a minimum of 6-8 weeks of onsite training at our factory. Additional in the field training with senior field service technicians will follow at customer sites.
Responsibilities:
Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services.
Perform mechanical and electrical modifications to equipment.
Conduct site visit meetings with customer contacts to include explanation of job scope and work completed.
Conduct training with customer personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment.
Dismantle machines for refurbishment or relocation.
Achieve service delivery goals including response time, first time fix and customer satisfaction rates.
Communicate effectively with field service management and the internal service support team to resolve customer issues efficiently.
Provide technical support to customers via phone and email, including off-hour and weekend emergency technical support on a scheduled rotation.
Responsible for timely and accurate documentation of all service activities.
Provide equipment reliability feedback to quality engineering and collaborate on improvements.
Attend training classes and technician meetings as required.
Comply to industry, company and customer safe working practices.
Skills:
Solid knowledge and interaction of mechanical, electrical, and pneumatic components.
Interpret complex technical information involving mechanics and electronics, including schematics.
Servo drives and motors configuration.
Experience with robotics and industrial robot applications is beneficial.
Microsoft Windows Office Suite of applications.
Analytical ability to solve problems and determine root causes.
Ability to make timely, informed decisions that consider facts, goals, constraints, and risks.
Ability to self-manage time and resources to achieve objectives.
Qualifications:
Minimum of a technical degree in a related field or 3 years in technical-related work experience.
Experience in the maintenance, installation and troubleshooting of large capital equipment is beneficial.
Background in the packaging machinery industry and industrial automation is a positive.
Experience and ability to travel extensively, including overnight, some weekends throughout the week away from home.
Reliable and self-motivated.
Detail-oriented and close attention to accuracy.
Effective written and verbal communication skills.
Interested in hearing more? Easy Apply now by clicking the "Apply" button.
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