Service Technician for Automated Systems

2 weeks ago

Lowell, Arkansas, United States Jobot Full time

Field Service Technician Opportunity
This position is hosted by Jobot.

Salary:
$30 - $35 per hour

About Us:
We specialize in designing and constructing automated turnkey machinery systems tailored for the food, pharmaceutical, personal care, and household products sectors. Our custom engineering solutions enable us to deliver systems that cater to specific client needs and application requirements. With extensive experience from concept through installation, we provide our clients with world-class solutions for their unique challenges.

Benefits:
We offer a competitive salary based on experience, a comprehensive benefits package including health insurance, retirement plans, and paid time off, as well as opportunities for career growth and professional development.

Position Overview:


In this role, you will report to the Customer Care Manager and collaborate with various departments such as sales, engineering, operations, and customer service to exceed customer expectations on every assignment.

Your responsibilities will include traveling to client locations to perform scheduled services, troubleshoot issues, execute repairs, recommend spare parts, provide customer support via phone, and carry out upgrades and modernization of equipment.

You will be tasked with delivering comprehensive equipment lifecycle management services, which encompass installation, startup and commissioning, preventive maintenance, emergency repairs, equipment audits, and training.


The ideal candidate will possess both electrical and mechanical skills to effectively communicate issues identified in the field and demonstrate the discipline to perform under time-sensitive and demanding work conditions. This position requires a minimum of 6-8 weeks of onsite training at our facility, followed by additional field training with experienced technicians at client sites.

Key Responsibilities:


- Conduct field service visits to client locations for installation, commissioning, emergency repairs, preventive maintenance, audits, retrofits, and training services.

- Execute mechanical and electrical modifications to equipment.
- Hold site visit meetings with client representatives to explain job scope and completed work.

- Provide training to client personnel to ensure understanding of operational sequences, proper functionality, and general maintenance of equipment.

- Dismantle machines for refurbishment or relocation.
- Meet service delivery goals including response time, first-time fix rates, and customer satisfaction.
- Communicate effectively with field service management and internal support teams to resolve client issues efficiently.

- Offer technical support to clients via phone and email, including emergency support on a scheduled rotation.

- Ensure timely and accurate documentation of all service activities.
- Provide feedback on equipment reliability to quality engineering and collaborate on improvements.
- Attend training sessions and technician meetings as required.
- Adhere to industry, company, and client safety practices.

Required Skills:
- Strong knowledge of mechanical, electrical, and pneumatic components.
- Ability to interpret complex technical information including schematics.
- Experience with servo drives and motor configuration.
- Familiarity with robotics and industrial robot applications is advantageous.
- Proficiency in Microsoft Windows Office Suite.
- Analytical skills to solve problems and identify root causes.
- Ability to make informed decisions considering facts, goals, constraints, and risks.
- Self-management skills to effectively utilize time and resources.

Qualifications:
- Minimum of a technical degree in a related field or 3 years of relevant technical experience.
- Experience in maintenance, installation, and troubleshooting of large capital equipment is preferred.
- Background in packaging machinery and industrial automation is a plus.
- Willingness to travel extensively, including overnight and weekend trips.
- Must be reliable, self-motivated, detail-oriented, and possess strong communication skills.

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