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Service Technician for Automated Systems

2 months ago

Lowell, Arkansas, United States Jobot Full time

Field Service Technician Opportunity
This position is hosted by Jobot.

Salary:
$30 - $35 per hour

About Us:
We specialize in designing and constructing automated turnkey machinery systems for various industries, including food, pharmaceuticals, personal care, and household products. Our custom design engineering enables us to deliver systems tailored to meet specific customer needs and application requirements. With extensive experience from concept through installation, we provide world-class solutions for unique applications.

Why Work With Us?
We offer a competitive compensation package based on experience.
Our comprehensive benefits include health insurance, retirement plans, and paid time off.
We provide opportunities for career growth and professional development.

Position Overview:


In this role, you will report to the Customer Care Manager and collaborate with various departments, including sales, engineering, operations, and customer service, to ensure customer satisfaction with every assignment.

Your responsibilities will include traveling to customer locations to perform scheduled services, troubleshoot issues, conduct repairs, recommend spare parts, provide customer support via phone, and oversee upgrades and modernization of equipment.

You will be accountable for delivering comprehensive equipment lifecycle management services, which encompass installation, startup and commissioning, preventive maintenance, emergency repairs, equipment audits, and training.


The ideal candidate will possess both electrical and mechanical skills to effectively communicate issues identified in the field and demonstrate the discipline to perform under time-sensitive and demanding work conditions.

This position requires a minimum of 6-8 weeks of training at our facility, followed by additional field training with experienced field service technicians at customer sites.

Key Responsibilities:


Conduct field service visits at customer locations to provide installation, commissioning, emergency repairs, preventive maintenance, audits, retrofits, and training services.

Perform mechanical and electrical modifications to equipment.
Facilitate site meetings with customer representatives to explain job scope and completed work.

Provide training to customer personnel to ensure understanding of equipment operations, functionality, and maintenance procedures.

Dismantle machines for refurbishment or relocation.
Achieve service delivery objectives, including response time, first-time fix rates, and customer satisfaction.
Communicate effectively with field service management and internal support teams to resolve customer issues efficiently.

Offer technical support to customers via phone and email, including after-hours and weekend emergency support on a scheduled basis.

Ensure timely and accurate documentation of all service activities.
Provide feedback on equipment reliability to quality engineering and collaborate on improvements.
Attend training sessions and technician meetings as required.
Adhere to industry, company, and customer safety practices.

Required Skills:
Strong knowledge of mechanical, electrical, and pneumatic components.
Ability to interpret complex technical information, including schematics.
Experience with servo drives and motor configuration.
Familiarity with robotics and industrial robot applications is advantageous.
Proficiency in Microsoft Windows Office Suite.
Analytical skills to solve problems and identify root causes.
Ability to make informed decisions considering facts, goals, constraints, and risks.
Self-management skills to effectively allocate time and resources to meet objectives.

Qualifications:
A minimum of a technical degree in a related field or 3 years of relevant technical experience.
Experience in the maintenance, installation, and troubleshooting of large capital equipment is a plus.
A background in the packaging machinery industry and industrial automation is beneficial.
Willingness to travel extensively, including overnight stays and some weekends.
Reliable, self-motivated, detail-oriented, and attentive to accuracy.
Strong written and verbal communication skills.