Service Technician for Automated Systems
2 weeks ago
Field Service Technician Opportunity
This position is hosted by Jobot.
Salary:
$30 - $35 per hour
About Us:
We specialize in designing and constructing automated turnkey machinery systems tailored for the food, pharmaceutical, personal care, and household products sectors. Our custom engineering solutions enable us to deliver systems that cater to specific client needs and application requirements. With extensive experience from concept through installation, we provide our clients with exceptional solutions for their unique challenges.
Benefits:
Competitive compensation based on experience.
Comprehensive benefits package including health coverage, retirement plans, and paid time off.
Opportunities for professional growth and career advancement.
Job Responsibilities:
In this role, you will report to the Customer Care Manager and collaborate with various departments, including sales, engineering, operations, and customer service, to ensure that customer expectations are consistently exceeded.
Your responsibilities will include traveling to client locations to perform scheduled services, troubleshoot issues, execute repairs, recommend spare parts, provide customer support via phone, and implement upgrades and modernization of equipment.
You will oversee total equipment lifecycle management services, including installation, startup and commissioning, preventive maintenance, emergency repairs, equipment audits, and training.
A qualified candidate will possess both electrical and mechanical skills to effectively communicate any issues encountered in the field, along with the discipline to perform under time-sensitive and demanding conditions.
Key Responsibilities:
Conduct field service visits at client locations to provide installation, commissioning, emergency repairs, preventive maintenance, audits, retrofits, and training services.
Facilitate site meetings with client representatives to discuss job scope and completed work.
Provide training to client personnel to ensure understanding of operational sequences, proper functionality, and general maintenance of equipment.
Dismantle machinery for refurbishment or relocation.Achieve service delivery goals, including response time, first-time fix rates, and customer satisfaction metrics.
Communicate effectively with field service management and internal support teams to resolve client issues efficiently.
Offer technical support to clients via phone and email, including off-hours and weekend emergency support on a scheduled rotation.
Ensure timely and accurate documentation of all service activities.Provide feedback on equipment reliability to quality engineering and collaborate on improvements.
Attend training sessions and technician meetings as required.
Adhere to industry, company, and client safety protocols.
Required Skills:
Solid understanding of mechanical, electrical, and pneumatic components.
Ability to interpret complex technical information, including schematics.
Experience with servo drives and motor configuration.
Familiarity with robotics and industrial robot applications is advantageous.
Proficient in Microsoft Windows Office Suite.
Analytical skills to troubleshoot problems and identify root causes.
Ability to make informed decisions considering facts, goals, constraints, and risks.
Self-management skills to effectively utilize time and resources to meet objectives.
Qualifications:
Minimum of a technical degree in a related field or 3 years of relevant technical experience.
Experience in the maintenance, installation, and troubleshooting of large capital equipment is preferred.
A background in the packaging machinery industry and industrial automation is a plus.
Willingness to travel extensively, including overnight stays and some weekends.
Reliable, self-motivated, detail-oriented, and attentive to accuracy.
Strong written and verbal communication skills.
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