Deposit Operations Fraud Specialist

2 months ago

Lexington, United States Community Bank Full time

Job Summary:

The Deposit Operations/Fraud Specialist provides a wide range of support to customers and bank personnel for deposit operations, digital banking, and fraud claims.

 

Supervisory Responsibilities: None.

 

Essential Duties/Responsibilities includes but is not limited to the list below:

·        Provide customer support via phone, email, and/or digital messages pertaining to account and/or transactional inquiries, fraud claims, and digital banking.

·        Provide support to bank personnel regarding deposit operations, fraud claims, and digital banking.

·        Respond to customers and bank personnel timely and professionally.

·        Assist customers with fraud claims including, but not limited to, investigating transactions and filing disputes.

·        Monitor reports and logs for anomalous activity.

·        Provide digital banking support including, but not limited to, resetting passwords, assisting customers with logging in and navigating digital banking services, reviewing enrollments, responding to customer inquiries and requests submitted via digital banking, bill pay research and inquiries, and Apple Pay.

·        Review and process mobile deposits.

·        Provide support to Treasury Management customers as needed.

·        Assist with online account opening as needed.

·        Reconcile internal bank accounts.

·        Crosstrain on deposit operations tasks including, but not limited to, unpostable/exception items, stop payments, adjustments, research and error resolution.

·        Process incoming and outgoing domestic or foreign wire requests for both bank purposes and customer requests.

·        Process ACH transfers, returns, death notifications, reclamations.

·        Submit customer or bank maintenance requests in accurate and timely manner.

·        Assist with customer or bank mail processing.

·        Regular and punctual attendance as stated within company policy.

·        Other duties as assigned.

 

Required Skills/Abilities:

·        Excellent verbal and written communication skills. Including professional etiquette, acceptable grammar, and spelling skills.

·        Excellent interpersonal and customer service skills.

·        Excellent organizational skills and attention to detail.

·        Excellent time management skills with a proven ability to meet deadlines.

·        Strong analytical and critical thinking skills.

·        Ability to prioritize tasks.

·        Ability to function well in a high-paced and at times stressful environment.

·        Proficient with Microsoft Office Suite or related software.

·        General banking knowledge, including various federal regulations and responsibilities relating to each.

·        Ability to rationalize and make on the spot decisions regarding customer transactions.

·        Excellent technology skills: computer, phone, email, internet, mobile app.

·        Ability to cross train.

·        Knowledge of and abiding by all bank policies and procedures.

·        Must be able to speak, read, write, and understand English, the primary language used in the workplace.

·        Ability to apply commonsense understanding to conduct instructions furnished in written, oral, or diagram form.

·        Ability to professionally interact effectively with others and be team oriented.

·        Basic office skills, filing, documentation, organizing, note taking.

Education and Experience:

·        High school diploma or equivalent.

·        At least two years of banking, electronic banking, or deposit operations related experience preferred.

·        Proficient understanding of Regulation E including, but not limited to, filing and tracking disputes upon completion, monitoring adjustment and settlement accounts, and making necessary entries.

 

Physical Requirements:

·        Prolonged periods of sitting at a desk and working on a computer.

·        Prolonged periods of phone handset use.

·        Must be able to lift and/or move up to twenty-five pounds at times.

·        Movement requirements may include to stand, walk, bend, reach, stoop, kneel, or crouch.

·        Ability to speak and listen within proximity or from distance.

 

Environmental Conditions:

·        Inside office work setting.

·        Occasional interoffice commute outdoors to another facility.

 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to be a comprehensive list of all responsibilities, skills, or duties. Community Bank management may assign or reassign duties and responsibilities of this role at any time due to reasonable accommodation or for other reasons. Management reserves the right to transfer, temporarily or permanently, an employee at any time to other locations or positions as deemed necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Community Bank is an Equal Opportunity Employer.

 

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