Loan Operations Specialist

BE HAPPIER IN YOUR CAREERAs an 8-time winner of Best Places to Work (in Kentucky), we understand the importance of creating a workplace culture that gives our bankers a purpose each and every day.That purpose is to find unique ways to deliver our brand of happier banking service to customers and other employees.We're looking for self-starters, outside-the-box thinkers, customer service wizards, small business enthusiasts, and servants within their community. Notice we didn't say bankers.At Forcht Bank we value diverse and unique thinking that could help us serve our customers better. That's exactly who we are.What other banks do you know that have an Ice Cream Machine to hand out free ice cream and 18 foot tall forks outside their locations?WHO WE AREWhile we opened our doors in 1985 offering traditional banking services, we soon realized we needed to deliver them in a nontraditional way. Financial services are a competitive industry, with over 5,000 banks and 5,300 credit unions.That's a lot. We understand that we must differentiate ourselves by offering a unique combination of banking, consisting of exceptional customer service and with a twist of great digital banking tools to help our customers manage their basic needs. This is part of our happier banking recipe. Another component is encouraging our bankers to exemplify our values daily.We believe in:Giving back to our communities.Embracing change and evolutionBuilding relationships based on trust and transparencyCelebrating and embracing our diversityTHE PERKSOur commitment is to grow and train happier employees, providing them with the skills to deliver happier banking and create happier customers.This is how we create happier employees at Forcht Bank:Competitive salary/wageComprehensive benefits package to include:Health, Vision, & Dental Insurance401(k) Retirement Plan with up to 4% Company Match (fully vested from day 1)Company Paid Life InsuranceMinimum of 15 days of Paid Time Off (PTO) after 60-day introductory periodNine Paid Holidays, plus Birthday Leave and Community Service LeaveCharitable donation matchEmployee celebrationsProfessional recognitionAnd moreJob SummaryWe're hiring a Loan Operations Specialist in Lexington, KY to be responsible for processing complex transactions for various types of lending products and providing research, analytical and specialized operational support to assist the lender.Essential Duties & ResponsibilitiesTo perform this position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.Provide optimal customer service both internally and externally in regards to routine questions (payoffs, payments and other loan detail). Input all new and renewed loans into the Loan System and check back for accuracy.Review new loans and renewals for adherence to internal policy, compliance and documentation errors.Order coupon payment books when requested.Post and balance credit card payments.Process escrow reports; print and mail escrow checks.Perform various reporting to include weekly and monthly credit card reports.Monitor and perform tasks associated with various email distribution lists.Adheres to all bank procedures, regulations (state and federal) and internal policies.Answer telephone inquiries, both internal and external, concerning processing and operations issues; facilitating appropriate resolution.Perform other duties as assigned.QualificationsThe requirements listed below are representative of the knowledge, skills, and/or abilities required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General knowledge of bank operations and procedures, in particular loan documents and lending compliance.Working knowledge of Microsoft Office products and bank information systems.General background in financial institution operating policies and procedures and banking regulations including an understanding of financial institution products and services.Ability to exercise judgment and discretion in handling sensitive documents or other confidential information.Ability to work with a team and members of other departments of known concepts.Ability to communicate orally in order to convey information tactfully and effectively to all levels of employees and customers.Ability to give full attention to what other people are saying; taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times.Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar, including the ability to comprehend written sentences and paragraphs in work-related documents.Ability to manage time and be efficient and effective in the completion of assignments.Ability to establish productive business interpersonal relationships with others inside and outside the organization and to work with little direct supervision in carrying out the responsibilities assigned.Ability to work well under pressure.Ability to embrace and support the Bank's management philosophy.Ability to perform multiple job functions and tasks with minimum supervision.Basic knowledge of mathematics and accounting principles including but not limited to general ledger entries, problem resolution and error detection.Physical Demands and AbilitiesThe physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform the essential duties of this job.Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.Ability to listen to and understand information and ideas presented through spoken words and sentences.Ability to communicate information and ideas in speaking and writing so others will be able to understand.Ability to identify and understand the speech of another person.Ability to see details at close range (within a few feet of the observer).Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Ability to sit for long periods of time.Ability to demonstrate manual dexterity through use of typing on a keyboard, sorting through paperwork, reaching and grabbing objects.Ability to stand, bend, and lift up to 20 pounds.Ability to operate standard business equipment such as a fax, computer, printer, copier, etc.Ability to look at a computer screen for several hours.Ability to travel to other locations if needed.Ability to work on a flexible schedule that at times may include late working hours or weekend hours.Required Education and ExperienceHigh School Diploma or the equivalency. Associate's degree in Business, Finance, Accounting or the equivalent is preferred.Minimum of two (2) years of banking experience; experience specific to lending or loan operations is highly desired.NoteThis document and the statements contained within it are intended to describe the general nature and level of work being performed by the employee assigned to this position.They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the employee.EOEWe are committed to ensure fair and equal treatment for everyone we employ and as such, we are a proud Equal Opportunity Employer.We value diversity and believe employment, training, and promotional opportunities should be available to all persons without regard to race, color, gender (including gender nonconformity, gender identity, status as a transgender individual, and sexual orientation), sex (including pregnancy), age, religion, national origin, ethnicity, physical or mental disability, genetic information, political affiliation, protected veteran status or membership in the armed services, or any other consideration that is protected by applicable federal, state, and local law.