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Eligibility Specialist

1 month ago

Pensacola, United States Insight Global Full time

Required Skills and Experience *

• Customer-service oriented

• Strong organizational skills and attention to detail

• Excellent interpersonal and communication skills

• Able to establish rapport with clients who are homeless or facing homelessness

• Excellent computer skills to include Microsoft Office suite and Client Management System

• Valid driver’s license, reliable transportation and proof of insurance

• Background checks to include criminal record, drug screen & TB testing


Nice to Have Skills and Experience

• Bachelor’s degree in social work, or a related field preferred

• Military experience preferred


Job Description *

Insight Global is looking for a qualified Eligibility Specialist to join the team of a client who is dedicated to providing comprehensive support and services to veterans in need. Their mission is to empower veterans to lead fulfilling lives by offering assistance with housing, healthcare, employment, and other essential services. The Eligibility Specialist conducts client screenings and intakes and provides administrative support for the Priority Veteran program, which offers Homeless Prevention and Rapid Re-housing services to qualifying Veteran families.

Responsibilities:

• Serve as initial point of contact for Veterans seeking housing assistance in Florida

• Manage Priority Veteran intake line, including fielding calls from Veterans across service area and referring providers

• Prescreen potential clients by phone and/or in person for program eligibility and connect non-eligible clients with other community resources

• Follow up on all client inquiries and return voicemails in a timely manner

• Effectively communicate the Priority Veteran program to prospective clients and the community

• Ensure pre-screenings are accurately documented is Service Point

• Gather required documents from veterans and accurately conduct eligibility determinations following grant guidelines

• Schedule intakes and prepare intake packets and materials for the office

• Maintain knowledge of other resources available to veterans

• Demonstrate a thorough knowledge and understanding of the PV and SSVF program guidelines and veteran homelessness

• Other duties as assigned

Working Conditions:

• Normal office environment with occasional after-hours/weekend work and travel throughout the state

• Travel required


Pay: $20.00 - $21.15/hr