IT Support Specialist

2 weeks ago


Pensacola, Florida, United States Novel Applications of Vital Information Full time
Residency Status: ALL Candidates Must Be A U.S. Citizen

Clearance: Candidates Must possess an Active TS with SCI eligibility or TSSCI clearance for consideration.

Clearance Notice: *Candidates without the required clearance will NOT be considered for this position.*

Time Type: Full-Time, Daytime Schedule

Relocation Fees: No

Salary: $54k with Benefits

Company Overview:

Novel Applications of Vital, Inc. (NAOVI) is a leading technology services firm specializing in Cyber Security, Information Management, and Systems Integration. Our organization combines expertise, innovation, adaptability, and cost-effective solutions to deliver significant business value to our clients.

Based in Fredericksburg, Virginia, NAOVI employs a diverse team of engineers, analysts, IT specialists, and other professionals dedicated to excellence in their fields.

NAOVI is an AA/EEO Employer for Minorities/Women/Veterans/Disabled.

Job Description

NAOVI is looking for a qualified Tier 1 Technician/Specialist to carry out a range of technical tasks in support of operations, production, and testing environments.

Primary Responsibilities:
  • Provide Tier I (Help Desk) and Tier II (Escalation) support for problem identification, diagnosis, and resolution.
  • Facilitate the escalation and communication of status updates to agency management and internal clients.
  • Monitor, analyze, and report data; perform necessary repairs to equipment when required.
  • Utilize various engineering and scientific documentation in the execution of assigned tasks. This position requires shift work.
Required Skills:
  • Ability to work on a shift schedule.
  • Must be a U.S. Citizen.
  • Must have an Active TS with SCI eligibility or an Active TSSCI for consideration.
  • Ability to obtain DHS Suitability.
  • *Candidates without the required clearance will NOT be considered for this position.*
  • 6+ years of directly relevant experience.
  • Experience with one or more of the following: M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint.
  • Experience in monitoring system health and status.
  • Experience documenting issues and resolutions through a tracking system.
  • Experience providing technical assistance and performing various administrative duties under the supervision of a team leader to remote users.
  • Tier I experience in general troubleshooting, triage, or performing specific tasks (e.g., user account creation, password resets/unlocks, share drive access, remote software installations).
Desired Skills:
  • Experience collaborating with software development, testing, integration, deployment, sustainment, and maintenance teams.
  • Experience working in an Agile environment.
  • Familiarity with ITIL methodology.
  • Experience with shell scripting languages such as Bourne, C, Krone, Bash, Perl, etc.
  • Knowledge of networking concepts including TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, and storage arrays (RAID, Blades).
  • Experience in incident response within a tiered support model, utilizing an Incident Management System.
  • Tier II experience in prioritizing incidents, performing detailed troubleshooting, and conducting root cause analysis.
  • Experience interfacing directly with customers and program management teams.
  • Experience providing status updates to program management and contributing to customer status reports.
Required Education:
  • High School diploma.
Desired Certifications:
  • DoD M Compliance at IAT Level I.
  • Information Technology Infrastructure Library (ITIL) certification.


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