IT Support Specialist
2 weeks ago
Clearance: Candidates Must possess an Active TS with SCI eligibility or TSSCI clearance for consideration.
Clearance Notice: *Candidates without the required clearance will NOT be considered for this position.*
Time Type: Full-Time, Daytime Schedule
Relocation Fees: No
Salary: $54k with Benefits
Company Overview:
Novel Applications of Vital, Inc. (NAOVI) is a leading technology services firm specializing in Cyber Security, Information Management, and Systems Integration. Our organization combines expertise, innovation, adaptability, and cost-effective solutions to deliver significant business value to our clients.
Based in Fredericksburg, Virginia, NAOVI employs a diverse team of engineers, analysts, IT specialists, and other professionals dedicated to excellence in their fields.
NAOVI is an AA/EEO Employer for Minorities/Women/Veterans/Disabled.
Job Description
NAOVI is looking for a qualified Tier 1 Technician/Specialist to carry out a range of technical tasks in support of operations, production, and testing environments.
Primary Responsibilities:
- Provide Tier I (Help Desk) and Tier II (Escalation) support for problem identification, diagnosis, and resolution.
- Facilitate the escalation and communication of status updates to agency management and internal clients.
- Monitor, analyze, and report data; perform necessary repairs to equipment when required.
- Utilize various engineering and scientific documentation in the execution of assigned tasks. This position requires shift work.
- Ability to work on a shift schedule.
- Must be a U.S. Citizen.
- Must have an Active TS with SCI eligibility or an Active TSSCI for consideration.
- Ability to obtain DHS Suitability.
- *Candidates without the required clearance will NOT be considered for this position.*
- 6+ years of directly relevant experience.
- Experience with one or more of the following: M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint.
- Experience in monitoring system health and status.
- Experience documenting issues and resolutions through a tracking system.
- Experience providing technical assistance and performing various administrative duties under the supervision of a team leader to remote users.
- Tier I experience in general troubleshooting, triage, or performing specific tasks (e.g., user account creation, password resets/unlocks, share drive access, remote software installations).
- Experience collaborating with software development, testing, integration, deployment, sustainment, and maintenance teams.
- Experience working in an Agile environment.
- Familiarity with ITIL methodology.
- Experience with shell scripting languages such as Bourne, C, Krone, Bash, Perl, etc.
- Knowledge of networking concepts including TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, and storage arrays (RAID, Blades).
- Experience in incident response within a tiered support model, utilizing an Incident Management System.
- Tier II experience in prioritizing incidents, performing detailed troubleshooting, and conducting root cause analysis.
- Experience interfacing directly with customers and program management teams.
- Experience providing status updates to program management and contributing to customer status reports.
- High School diploma.
- DoD M Compliance at IAT Level I.
- Information Technology Infrastructure Library (ITIL) certification.
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