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Housing Assistance Eligibility Advisor

2 months ago

Pensacola, Florida, United States Insight Global Full time

Essential Qualifications and Skills *


• Strong focus on customer service


• Exceptional organizational abilities and meticulous attention to detail


• Outstanding communication and interpersonal skills


• Capability to build rapport with clients experiencing homelessness


• Proficient in computer applications, including Microsoft Office and Client Management Systems


• Valid driver's license, dependable transportation, and proof of insurance required


• Completion of background checks, including criminal history, drug screening, and TB testing

Preferred Qualifications and Skills


• Bachelor's degree in social work or a related discipline is preferred


• Experience in the military is a plus

Position Overview *

Insight Global is seeking a dedicated Eligibility Specialist to become part of a team committed to delivering extensive support and services to veterans in need. The organization aims to empower veterans to achieve fulfilling lives by providing assistance with housing, healthcare, employment, and other vital services. The Eligibility Specialist will be responsible for conducting client screenings and intakes while offering administrative support for the Priority Veteran program, which provides Homeless Prevention and Rapid Re-housing services to eligible Veteran families.

Key Responsibilities:


• Act as the primary contact for Veterans seeking housing assistance


• Oversee the Priority Veteran intake line, managing calls from Veterans and referring them to appropriate providers


• Conduct pre-screening of potential clients via phone or in-person to assess program eligibility and connect ineligible clients with community resources


• Ensure timely follow-up on client inquiries and return voicemails


• Clearly communicate the Priority Veteran program to potential clients and the broader community


• Accurately document pre-screenings in Service Point


• Collect necessary documentation from veterans and perform eligibility assessments in accordance with grant guidelines


• Schedule client intakes and prepare necessary intake materials


• Maintain awareness of additional resources available to veterans


• Demonstrate comprehensive knowledge of the PV and SSVF program guidelines and issues related to veteran homelessness


• Perform other related duties as assigned

Work Environment:


• Standard office setting with occasional after-hours or weekend responsibilities and travel


• Travel is a requirement of the position

Compensation:

$21.15 per hour