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Key Account Specialist

3 months ago

Charlotte, United States Mauser Packaging Solutions Full time

Mauser is one of the largest manufacturers of rigid metal and plastic containers in North America. Our diverse products and broad geographic reach have made us a market leader in the general line packaging industry. Mauser offers comprehensive packaging for a wide variety of applications.

Key Account Specialist functions as the liaison between Mauser Corporation and its key customers. By working with all the functional areas of the company, they ensure the customers’ requirements are met or exceeded while meeting the corporate goals and objectives. Responsibilities of the Key Account Specialist include daily oversight, review, and accuracy confirmation of order backlogs, identifying potential issues and gaps, and escalating or solving based on the customer’s business parameters. The Key Account Specialist will partner closely with the Key Account Manager to support the customer’s needs and requirements. They will ensure all program specifics are met, while providing a high level of customer service and sense of urgency for all their related needs.

Responsibilities:

  • Reviews open orders daily for accuracy and completeness for assigned Key Accounts
  • Proactively communicates order changes or delays
  • Works with site Customer Service Representatives and Operations to address issues and identified risks
  • Meets with Key Account Manager at assigned frequency
  • Manages customer portal sweeps where applicable
  • Responsible for consignment programs and/or inventory management where applicable
  • Performs other duties as assigned

Requirements:

  • Associates or Bachelors Degree preferred but not required
  • 5+ years customer service experience required
  • Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet
  • QAD or Solomon experience preferred
  • Experience managing multi-location Fortune 500 customers
  • Ability to work in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
  • Able to shift focus from proactive to reactive activity daily
  • Professional verbal and written communication
  • Strong customer service advocacy and problem-solving skills
  • Ability to develop strong working relationships with customers and plant personnel
  • Ability to make fact-based decisions and understand the impact of these on our customers and business