Key Account Manager

2 days ago


Charlotte, North Carolina, United States DAP Full time
About the Role

We are seeking a highly skilled and experienced Key Account Manager to join our team at DAP. As a Key Account Manager, you will be responsible for managing and growing strategic accounts within the Industrial, Pro, and Plumbing/HVAC channels.

Key Responsibilities
  • Manage all aspects of assigned Key Accounts, including line reviews, marketing campaigns, and ensuring DAP products are added and maintained within each account's product offering.
  • Oversee each account's P&L, ensuring profit margin and sales goals are achieved.
  • Track, analyze, and share account performance from both internal sales reports and external POS reports to identify gaps, strengths, weaknesses, opportunities, and threats.
  • Develop and maintain a strong head office relationship with key stakeholders at each account across multiple departments and develop presentations tailored to appropriate target audiences.
  • Expand relationships beyond the head office with account sales leadership, field sales teams, and end users.
  • Establish and maintain training and product knowledge for account's Category Managers, Product Managers, and their sales teams by leveraging company resources and customizing as needed.
  • This role will also be responsible for helping manage the relationship between DAP and some of our Pro/Industrial buying group partners.
  • Communicate and work closely with DAP Pro Group Field Sales Team to help accomplish common goals and focus on key account initiatives and more specific opportunities within specific regions as needed.
  • Report out account performance and current or future initiatives during internal meetings.
  • Develop short-term and long-term strategy with the ability to remain open and pivot where needed.
Requirements
  • Clear understanding of how Pro and Industrial Distributors go to market in multiple channels and what is needed to get products listed, evaluate, and maintain those products and drive pull through.
  • Team player who can be trusted to engage, participate in, and lead key corporate growth initiatives.
  • Understanding of key DAP product categories and how they're used within various Construction and Industrial trades.
  • Monitor market, competitive, and account-specific trends, identify strategic opportunities, and ensure product offering is properly positioned within each account.
  • Network and build relationships at functional and senior leadership levels across assigned key accounts.
  • Written and verbal communications skills that are clear, concise, appropriate in timing, and directed to appropriate levels.
  • Solid understanding and experience using Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams, OneDrive, Power BI, and more).
  • Willingness to travel as needed for meetings, tradeshows, training, and end-user engagement.
About DAP

DAP is a market-leading manufacturer, innovator, and marketer of home repair and construction products, including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials, and related services.

You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels, and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.

At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed. We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package, including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs, and more. Learn more about DAP's history, culture, and benefits at DAP - On the job since 1865.


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