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Technical Support Specialist

2 months ago

Cincinnati, United States Softworld, a Kelly Company Full time

Responsibilities:

  • Troubleshoot and resolve various technical issues related to computer hardware and software.
  • Configure and troubleshoot issues related to Windows Desktops, Endpoint Security, Active Directory Accounts, Client VPNs, Microsoft 365, and other leading Cloud Solutions.
  • Collaborate with team members to identify solutions to customer support requests, escalating to senior team members or external resources as needed.
  • Provide scheduled IT support, address outstanding concerns, and assist with project implementations when appropriate.
  • Interact with clients and communicate with leadership effectively.

Qualifications:

  • 4+ years of technical support experience
  • Strong and proven track record of successfully managing customer relationships and technical projects.
  • Advanced experience with Microsoft Windows OS, Microsoft Networking and Active Directory
  • Excellent communication skills with the ability to speak clearly and effectively.
  • A passion for creating an unmatched customer service experience.
  • Availability to work flexible hours and onsite at customer locations.