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Technical Support Specialist
2 months ago
Company: MRA Recruiting Services
Location: Remote
Position: IT Help Desk
We are looking for a skilled IT help desk technician to provide assistance to our clients regarding inquiries and issues related to computer systems, hardware, and software. The technician will engage with clients both remotely and face-to-face, guiding them through system configurations and troubleshooting processes, with a focus on resolving issues promptly. Ideal candidates will possess strong problem-solving abilities coupled with exceptional communication and customer service skills.
Key Responsibilities- Deliver prompt and effective support for information technology systems.
- Assist clients remotely and in person with system setup, troubleshooting, and maintenance.
- Actively listen to clients' questions and concerns, providing optimal solutions.
- Ensure customer satisfaction in all interactions, escalating unresolved issues to higher-level personnel.
- Collaborate with desktop support engineers to enhance customer service.
- Address technical inquiries through various communication channels.
- Educate clients about IT products and services.
- Guide clients through the troubleshooting process step-by-step.
- Assist with diagnosing hardware and software issues.
- Follow up with clients to confirm satisfactory service.
- Relay client feedback to relevant internal teams.
- Strong analytical and problem-solving skills.
- Thorough understanding of computer systems and experience in troubleshooting.
- Able to simplify complex technological processes and provide clear instructions.
- Patient and friendly demeanor with excellent listening skills.
- Strong verbal and written communication abilities.
- Dedication to delivering outstanding customer service.
- Reliable transportation is necessary.
- Willingness to travel to various remote locations.
- Genuine interest in problem-solving and customer service.
- Technologically adept, with experience in a tech-related environment.
- Ability to identify and resolve a range of technical issues.
- Team-oriented approach with receptiveness to constructive feedback.
- Eagerness to learn new technologies and systems.
- Previous experience as an IT help desk technician or in a comparable support role.
About MRA Recruiting Services
MRA is a nonprofit employer association that supports over 4,000 employers, representing more than one million employees. As one of the largest employer associations in the nation, MRA provides its member organizations with a comprehensive range of HR services, information, education, and resources to foster successful workplaces and a strong workforce.
