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Apple Technical Support Specialist

2 months ago

Cincinnati, Ohio, United States Commonwealth Financial Network LLC Full time

Job ID: C-2024-HK
# of Openings: 1
Category: Technology - Technical Support
Type: Permanent/ Full-Time

Min: USD $52,000.00/Yr.

Max: USD $65,000.00/Yr.

Position Overview


At Commonwealth Financial Network, we prioritize a dynamic and inclusive workplace that values work/life balance. Our commitment to employee well-being is reflected in our comprehensive benefits, including generous bonus structures, 401(k) plans, tuition reimbursement, and flexible work arrangements. The Technology department also offers a hybrid work model, allowing for a blend of remote and in-office work.

We are seeking an Apple Technical Support Specialist to enhance our team. This role is ideal for individuals who are proactive problem solvers with outstanding customer service abilities. You will leverage your technical skills to assist over 900 home office employees, ensuring they have the necessary technology support to perform their roles effectively. Additionally, you will provide technical guidance and assistance to more than 2,000 advisors and their teams regarding the technology they utilize. This position thrives in a fast-paced environment, where a positive and adaptable attitude is essential.

Work Schedule

This is a full-time position, operating from 8:00 a.m. to 5:00 p.m. PST, including a 60-minute lunch break.

Key Responsibilities

  • Delivering first-level support for Apple devices and software to home office personnel and Commonwealth advisors, addressing a variety of technical issues.
  • Assisting Mac users in a corporate setting, facilitating their adaptation to Apple products for professional use, and providing advanced technical support.
  • Managing and prioritizing help requests to identify and resolve technical problems efficiently.

Essential Skills and Qualifications

  • Exceptional customer service capabilities.
  • Proficient in troubleshooting and resolving technical issues effectively.
  • Strong communication skills, including phone etiquette, active listening, and follow-up.
  • Demonstrated knowledge and experience with macOS and its latest versions.
  • Familiarity with Microsoft Office for Mac 2016/2019/Office 365, including troubleshooting basic connectivity issues and advanced Outlook functionalities.
  • Experience in mobile device support, including iOS, iPadOS, watchOS, and tvOS.
  • Understanding of Active Directory and domain environments.
  • Ability to troubleshoot TCP/IP networking issues, including devices such as printers and scanners.

Preferred Skills and Experience

  • Minimum of 3 years' experience in supporting macOS and iOS.
  • Apple Certified Support Professional (ACSP) certification is preferred.
  • Apple Certified Mac Technician (ACMT) certification is preferred.
  • Knowledge of networking hardware and software, including firewalls, routers, switches, VoIP, and VPN, is a plus.
  • Experience in a technical services or helpdesk role is advantageous.

Company Culture

At Commonwealth, we are dedicated to fostering a better world. We hold ourselves and each other to high standards, ensuring mutual care and support. Our investment in employee growth encompasses both career advancement and educational opportunities. We are committed to building a robust diversity, equity, and inclusion program, offering exceptional healthcare benefits, and celebrating our achievements together.

We continuously strive for improvement and seek individuals who share this mindset. Together, we can create a brighter future for our advisors, their clients, our organization, and ourselves.

About Commonwealth Financial Network

Commonwealth Financial Network, a member of FINRA/SIPC and a Registered Investment Adviser, provides a comprehensive suite of business solutions that empower over 2,000 independent financial advisors nationwide. Established in 1979, we maintain our headquarters in Waltham, Massachusetts, with additional offices in San Diego, California, and a new location opening soon.

Important Note

We prioritize your online safety as a prospective employee and encourage caution when responding to job postings. Commonwealth will never request payment or fund transfers as a condition for interviews or employment, nor will we authorize recruiters or agents to do so on our behalf.

Commonwealth is an equal opportunity employer, actively seeking talent from diverse backgrounds.


Min


USD $52,000.00/Yr.

Max


USD $65,000.00/Yr.

Compensation details: 0

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