Technical Support Specialist

1 week ago


Cincinnati, Ohio, United States TEKsystems Full time
Job Overview

Technical Support Specialist

Position Type: Short-term contract with potential for permanent placement.

Shift: Wednesday through Sunday, 12:00 AM - 8:30 AM.

Key Responsibilities:

This position entails providing comprehensive phone support for internal staff, retail locations, and service points, focusing on troubleshooting issues related to POS systems, credit card processing devices, and network connectivity. Clear communication with non-technical personnel is essential, along with meticulous documentation of issues encountered. The role also encompasses first-line support for essential business applications, resolving technical challenges, and maintaining a robust support knowledge base.

Qualifications:

  • Minimum of 2 years in a customer support role.

Essential Skills:

  • Proficient in troubleshooting Windows and Linux environments, as well as MS Office applications.
  • Strong communication skills with users.
  • Experience in retail or POS support is advantageous.

Preferred Experience:

  1. At least 2 years of experience in phone-based technical support with excellent documentation abilities.
  2. Basic knowledge of networking troubleshooting.
  3. Experience in hardware and software troubleshooting.
  4. Familiarity with POS systems is a plus.

Work Environment:

A collaborative atmosphere with a focus on team dynamics and opportunities for professional advancement. The team is engaged in recent technological upgrades and special support initiatives.

Additional Information:

This role offers the chance to be part of a support desk team delivering technical assistance to both internal personnel and retail staff. The position operates during third-shift hours with the possibility of long-term employment.

Team Dynamics:

A cooperative group of IT professionals providing 24/7 support. The third-shift team is guided by seasoned experts.

Business Impact:

Critical support is required to address technical challenges and assist staff in retail environments, minimizing operational disruptions and enhancing customer service.



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