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Technical Support Specialist
2 months ago
Company: MRA Recruiting Services
Location: Remote
Position: IT Help Desk
We are in search of a skilled IT Help Desk professional to provide assistance to our clients regarding their technology-related inquiries and challenges. The ideal candidate will engage with users both remotely and face-to-face, guiding them through system setups and troubleshooting processes, with a focus on resolving issues promptly and effectively. Exceptional candidates will possess strong problem-solving abilities along with excellent communication and customer service skills.
Key Responsibilities- Deliver timely and effective support for IT systems.
- Assist customers remotely and in person with system configurations, troubleshooting, and maintenance.
- Actively listen to customer inquiries and provide optimal solutions.
- Ensure customer satisfaction in all interactions, escalating unresolved issues as necessary.
- Collaborate with desktop support engineers to enhance service delivery.
- Address technical inquiries through various communication channels.
- Educate customers about IT products and services.
- Guide customers through the troubleshooting process step-by-step.
- Assist with diagnosing hardware and software issues.
- Follow up with clients to confirm satisfactory resolution of issues.
- Relay customer feedback to relevant internal teams.
- Strong analytical and problem-solving skills.
- In-depth knowledge of computer systems and experience in troubleshooting.
- Aptitude for breaking down complex technical processes into clear instructions.
- Friendly and patient demeanor with excellent listening skills.
- Proficient verbal and written communication abilities.
- Dedication to providing outstanding customer service.
- Ability to travel to multiple remote locations as needed.
- Genuine passion for problem-solving and customer service.
- Technologically adept, with experience in a tech-related environment.
- Capability to diagnose and resolve a variety of technical challenges.
- Team-oriented approach with receptiveness to constructive feedback.
- Eagerness to learn and adapt to new technologies.
- Previous experience in a help desk or similar support role.
About MRA Recruiting Services
MRA is a nonprofit employer association established to support over 4,000 employers, representing more than one million employees. As one of the largest employer associations in the nation, MRA empowers its member organizations by providing a comprehensive range of HR services, information, education, and resources aimed at fostering successful workplaces and a robust workforce.
