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Technical Support Analyst

2 months ago

Cincinnati, Ohio, United States Tyler Technologies Full time
Position Overview

The Software Support Specialist plays a crucial role in ensuring client satisfaction and operational efficiency. This position involves working collaboratively with clients to resolve technical challenges and enhance their experience with our cloud-based data solutions.

Key Responsibilities
  • Client Engagement: Actively engage with clients to troubleshoot and resolve technical issues, ensuring they can effectively utilize our data platforms.
  • Technical Problem Solving: Analyze client-reported challenges and develop innovative solutions to meet their specific needs.
  • Data Management: Assist clients in shaping and formatting data for analysis and visualization, enhancing their decision-making capabilities.
  • Collaboration: Work closely with internal teams, including engineering and product management, to address complex client inquiries and improve service delivery.
  • Knowledge Sharing: Contribute to the development and maintenance of a comprehensive knowledge base, ensuring that both clients and team members have access to valuable resources.
What Makes This Role Unique

As a Software Support Specialist, you will be at the forefront of client interactions, providing expert guidance and support. Your ability to communicate effectively and document solutions will empower your colleagues and enhance the overall client experience.

Ideal Candidate Profile

The successful candidate will possess a strong technical background, excellent problem-solving skills, and a passion for helping clients succeed. You will thrive in a dynamic environment where collaboration and strategic thinking are essential.

This role is integral to building trust with our clients and ensuring they derive maximum value from our data solutions.