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Technical Support Specialist

1 month ago

Denver, United States LMC Full time

The Regional Support Specialist will provide customer service and technical support to internal and external customers. Primary duties include assisting sales teams with technical sales calls, events and training for customers adopting new product lines. Responsibilities also include conducting project visits, as necessary to teach various CSE offered technical training courses within their region.


Primary Responsibilities

  • Provide technical support via phone, email, and ticketing system.
  • Maintain communication and ticket response policies.
  • Track and report customer satisfaction surveys.
  • Report key metrics to leadership.
  • Assist sales with technical calls, events, Lunch & Learns, and product demonstrations.
  • Teach in-person and virtual CSE courses in the assigned region.
  • Conduct customer training sessions for new products and onboarding.
  • Perform on-site technical support and troubleshooting as needed.
  • Develop and maintain training materials and documentation.
  • Stay updated on product capabilities and industry trends.
  • Escalate complex technical issues to management or vendors.
  • Serve as liaison between Tech Services, customers, and sales team.
  • Promote best practices within the team and company.
  • Support sales growth targets by driving customer satisfaction.



Requirements & Minimum Qualifications

  • Bachelor's in engineering, computer science, or related field.
  • 3-5 years in technical support or related role.
  • Proficient in HTML5, CSS, JavaScript, Java, and object-oriented programming.
  • Experience in database maintenance and web development.
  • Familiarity with HVAC, building controls, BACnet, LonWorks, Modbus, and electrical wiring.
  • Strong understanding of computer systems, networks, and software.
  • Effective problem-solving, communication, and customer service skills.
  • Attention to detail and adaptability to evolving technologies.