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Customer Succes Manager

3 months ago

Pleasanton, United States ZINFI Technologies, Inc. Full time

Customer Success Manager


ZINFI has a career for an outgoing, diligent, successful professional to work with a world-class, Information Technology clients. This is an amazing opportunity to join a growing global company. This position requires a high level of self- management and the drive to build and manage a dynamic marketing services team. You will have the opportunity to learn quickly, prove yourself and thus have the potential to advance your career.


This is a full-time opportunity. ZINFI is a global company with its corporate office located in California and regional offices located in Australia, China, India, Japan, Singapore, UK, and US.


About ZINFI:

ZINFI Technologies Inc. is a leading provider of services with headquarters in Silicon Valley area, near San Francisco, California. ZINFI was established in 2004 and offers unique work experience at a remarkably fast- growingtechnology company with an experienced management team. This is a special opportunity for someone to come into an exciting business and grow their career with ZINFI. Please visit our site at for further details.


What you will be doing:

Key Words - Create User Story | Wireframe | Prototype | Feature List | SRS | BRD | DFD flow diagrams as per requirement


Responsibilities:

  • Capturing the customer requirement and Work closely with the engineering team to explain the requirements with required documents. Example – user story, DFD, Mock-up, Sequence Diagram etc
  • Responsible for preparing User Stories, Data Flow, Business Requirement Document (BRD), Functional Requirement Specification (FRS) and Used cases
  • Ensuring that the company's product& features can deliver on the customer's requirements
  • Replying to customers following requests for information and proposal requests
  • Producing detailed costing for customers and ensuring the contract is profitable
  • Communicate with team heads regarding common challenges, roadblocks and other issues that interrupt their workflow
  • Create detailed plans for executionand implementation of new processes, including budgetary guidelines and key personnel
  • Construct workflow charts and diagrams; studying system capabilities; writing specifications
  • Define project requirements by identifying project milestones, phases and elements.
  • Monitor project progress and perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports.


Experience

  • Ability to impact operations and effect change without being confrontational
  • Detail oriented, analytical, and inquisitive
  • Ability to work independently and with others
  • Extremely organized with strong time-management skills
  • Excellent communication skills and ability to explain complex issues


Skills

  • Any database experience strongly preferred.
  • Ability to build large complex reports by using macros, calculations, etc.
  • Ability to take abstract business workflows and translate them into technical workflow/process documentation for SaaS automation
  • Ability to communicate with engineering team on various aspects of a highly technical product


Desired Skills& Expertise

  • Functional Attributes
  • Advanced MS Office skills
  • Project Management
  • Interpersonal Communication skills


Qualifications:

Bachelor's Degree (Btech) in appropriate field of study or equivalent work experience


Reporting:

This role reports to Director – Customer Success