We have other current jobs related to this field that you can find below
-
Customer Experience Manager
2 weeks ago
Pleasanton, United States XperiencOps Inc Full timeJob DescriptionJob DescriptionAs the Customer Experience Manager, you will be responsible for all inbound post-sale customer queries, triage issues to the appropriate teams, manage escalation communications, and address non-bug-related issues such as product experience feedback, general usage queries and integration support. You will ensure a high-quality...
-
Customer Experience Manager
1 month ago
Pleasanton, United States XperiencOps Inc Full timeJob DescriptionJob DescriptionAs the Customer Experience Manager, you will be responsible for all inbound post-sale customer queries, triage issues to the appropriate teams, manage escalation communications, and address non-bug-related issues such as product experience feedback, general usage queries and integration support. You will ensure a high-quality...
-
Customer Success Manager
4 weeks ago
Pleasanton, United States Workday Full time1. Provide the best possible experience on our site. 2. Collect statistics to optimize site functionality. About the Team Customer Success is a key role to ensure Workday’s customers achieve value from our solutions. In this role, you will be a key player that supports our customers on their Workday journey. You are an advisor and facilitator to our...
-
Customer Success Manager
3 weeks ago
Pleasanton, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Manager, Application Customer Support
4 days ago
Pleasanton, United States Workday Full time1. Provide the best possible experience on our site 2. Collect statistics to optimize site functionality **Decline**. **Do what you love. Love what you do.** At Workday, we help the worlds largest organizations adapt to whats next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and were serious about what we do. But we...
-
Customer Support Operations Manager
4 days ago
Pleasanton, California, United States Workday Full timeJoin Our TeamYour journey towards a fulfilling career starts here. At Workday, our story began with a vision to transform the enterprise software landscape. Our founders, driven by a passion for innovation, established a culture that prioritizes our people. This culture remains at the heart of our operations, emphasizing the happiness, growth, and...
-
Senior Customer Service Manager
4 days ago
Pleasanton, California, United States PulteGroup Full timeWelcome to PulteGroup - Crafting Homes & Communities with a Dedicated TeamAt PulteGroup, we have been realizing the American Dream of homeownership for over six decades. As a FORTUNE 500 entity and a leading residential builder in the United States, we place consumer satisfaction and quality at the forefront of our mission.Our Vision at PulteGroup is to...
-
Customer Success Manager
2 weeks ago
Pleasanton, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. Our culture, driven by our value of putting our people first, sets us apart. The happiness, development, and contribution of every Workmate...
-
Customer Service Representative
3 months ago
Pleasanton, United States Sun Technologies Full timeJob Title : Customer Service Representative Required Skills : Responsible for successfully managing large amounts of orders through both inbound and outbound calls Location : Pleasanton,California **Job Description** Customer Service Rep As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders...
-
Customer Accounts Advisor
2 months ago
Pleasanton, United States Aaron's Family of Companies Full timeCustomer Accounts Advisor Pleasanton, Texas Overview A Customer Account Advisor plays a key role in assisting the Customer Accounts Department with lease agreement renewals. In this role you will also support the overall needs of the store by assisting other team members. You will have direct contact with customers and will act as a...
-
Customer Service Representative
2 months ago
Pleasanton, United States Check 'n Go Full time**Job Description:** **Customer Service Representative Check n Go/Allied Cash Advance** **Overview of Role and Key Accountabilities:** Our Customer Service Associates are at the heart of what we do at Check Go and Allied Cash Advance, both part of the Axcess Financial family of companies. Each day in cities and towns across the country, they are greeting...
-
Director, Customer Experience
3 months ago
Pleasanton, United States Mineral Full time**Director, Customer Experience** Pleasanton, CA / Marketing Product Marketing / Regular Full Time Every small business journey is different, filled with its own twists and turns. Mineral is with them every step of the way, taking the guesswork out of HR and compliance so that theyre always ready for whatever lies ahead. Mineral brings together the best of...
-
Customer Care Analyst
2 months ago
Pleasanton, United States Avispa Technology Full time**Customer Care Analyst (H)** **Customer Service | Pleasanton, CA | Full Time, Contract, and Temporary** Job Description **Customer Care Analyst 2660 (H)** A leading enterprise software solutions company is seeking a Customer Care Analyst. The successful candidate will work with customers to enhance their overall user experience with the company. The company...
-
Customer Care Analyst
2 weeks ago
Pleasanton, United States Workday Full time $38 - $50Job DescriptionJob DescriptionpstrongResponsibilitiesnbsp;/strong/pulliProvide assistance to customers to help them overcome issues related to products or services provided by the company./liliWork with technical inquiries and help customers to overcome these difficulties./liliGuide customers through self-help methods with the aid of resources and...
-
Customer Support Specialist
3 days ago
Pleasanton, California, United States Workday Full timeJob OverviewPosition Summary: The Customer Support Specialist plays a crucial role in ensuring customer satisfaction by addressing inquiries and resolving issues related to the company's offerings.Key Responsibilities:Assist customers in navigating challenges associated with products or services provided by the organization.Address technical questions and...
-
Customer Engagement Specialist
4 days ago
Pleasanton, California, United States AT&T Full timePosition Overview:Job Title:Customer Engagement SpecialistKey Code:Wage Scale/Schedule/Class/Level: Y6Weekly Hours: 40Employment Type: RegularCompany: AT&TRole Summary: As a Customer Engagement Specialist, you will play a pivotal role in enhancing customer satisfaction and driving sales performance. Your responsibilities will encompass a variety of essential...
-
Customer Relations Administrator
4 days ago
Pleasanton, United States 4LEAF, Inc Full timePosition Overview: The Administrative Support Specialist plays a crucial role in ensuring smooth office operations by welcoming clients, managing communication, and providing essential administrative assistance. We seek a candidate who excels in delivering outstanding customer service while maintaining a professional demeanor. The ideal candidate is...
-
Customer Engagement Specialist
4 days ago
Pleasanton, California, United States AT&T Full timeJob Overview:Position Title: Retail Sales ConsultantJob Classification:Wage Level/Classification: Y6Job Category:CSUnion Membership: Mobility Orange (Districts 1, 2-13, 4, 7, 9)Operational Region:MBLTCore Responsibilities: The responsibilities outlined below represent the tasks associated with this position.Responsibilities typically encompass but are not...
-
Director of Engineering, Custom Machine Builder
3 months ago
Pleasanton, United States CVM Custom Machine Builders Full timeWe're seeking an technical lead manager to spearhead the expansion of CVM's growing business. CVM Inc is a custom machine designer, builder, and technical partner for a variety of industries including medical device, food processing, agriculture, injection molding, construction, automotive, chemical processing, and commercial products. We’re known as a...
-
Director of Engineering, Custom Machine Builder
3 months ago
Pleasanton, United States CVM Custom Machine Builders Full timeWe're seeking an technical lead manager to spearhead the expansion of CVM's growing business. CVM Inc is a custom machine designer, builder, and technical partner for a variety of industries including medical device, food processing, agriculture, injection molding, construction, automotive, chemical processing, and commercial products. We’re known as a...
![ZINFI Technologies, Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Succes Manager
3 months ago
Customer Success Manager
ZINFI has a career for an outgoing, diligent, successful professional to work with a world-class, Information Technology clients. This is an amazing opportunity to join a growing global company. This position requires a high level of self- management and the drive to build and manage a dynamic marketing services team. You will have the opportunity to learn quickly, prove yourself and thus have the potential to advance your career.
This is a full-time opportunity. ZINFI is a global company with its corporate office located in California and regional offices located in Australia, China, India, Japan, Singapore, UK, and US.
About ZINFI:
ZINFI Technologies Inc. is a leading provider of services with headquarters in Silicon Valley area, near San Francisco, California. ZINFI was established in 2004 and offers unique work experience at a remarkably fast- growingtechnology company with an experienced management team. This is a special opportunity for someone to come into an exciting business and grow their career with ZINFI. Please visit our site at for further details.
What you will be doing:
Key Words - Create User Story | Wireframe | Prototype | Feature List | SRS | BRD | DFD flow diagrams as per requirement
Responsibilities:
- Capturing the customer requirement and Work closely with the engineering team to explain the requirements with required documents. Example – user story, DFD, Mock-up, Sequence Diagram etc
- Responsible for preparing User Stories, Data Flow, Business Requirement Document (BRD), Functional Requirement Specification (FRS) and Used cases
- Ensuring that the company's product& features can deliver on the customer's requirements
- Replying to customers following requests for information and proposal requests
- Producing detailed costing for customers and ensuring the contract is profitable
- Communicate with team heads regarding common challenges, roadblocks and other issues that interrupt their workflow
- Create detailed plans for executionand implementation of new processes, including budgetary guidelines and key personnel
- Construct workflow charts and diagrams; studying system capabilities; writing specifications
- Define project requirements by identifying project milestones, phases and elements.
- Monitor project progress and perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports.
Experience
- Ability to impact operations and effect change without being confrontational
- Detail oriented, analytical, and inquisitive
- Ability to work independently and with others
- Extremely organized with strong time-management skills
- Excellent communication skills and ability to explain complex issues
Skills
- Any database experience strongly preferred.
- Ability to build large complex reports by using macros, calculations, etc.
- Ability to take abstract business workflows and translate them into technical workflow/process documentation for SaaS automation
- Ability to communicate with engineering team on various aspects of a highly technical product
Desired Skills& Expertise
- Functional Attributes
- Advanced MS Office skills
- Project Management
- Interpersonal Communication skills
Qualifications:
Bachelor's Degree (Btech) in appropriate field of study or equivalent work experience
Reporting:
This role reports to Director – Customer Success