Customer Care Analyst

1 week ago

Pleasanton, United States Avispa Technology Full time

**Customer Care Analyst (H)**

**Customer Service | Pleasanton, CA | Full Time, Contract, and Temporary**

Job Description **Customer Care Analyst 2660 (H)**

A leading enterprise software solutions company is seeking a Customer Care Analyst. The successful candidate will work with customers to enhance their overall user experience with the company. The company offers a great work environment.

**Customer Care Analyst** Pay and Benefits:

* Hourly pay: **$35/hr**

* Worksite: Leading enterprise software solutions company (Pleasanton, CA 94588)

* W2 Employment, **Group Medical, Dental, Vision, Life, 401k, PSL**

* **40** ****hours/week, 3 Month Assignment****

**Customer Care Analyst** Responsibilities:

* Manage case queue via case management system to help resolve customer requests quickly and effectively.

* Own operational/administrative customer requests and follow through to resolution, i.e. requests for information, new account set-up, tenant maintenance, etc.

* Handle the assignment of cases as appropriate.

* Liaison between the customer and our internal teams (Support, Documentation, Community, Customer Success Managers (CSM), and other internal teams) to ensure the customers needs are being met.

* Research customer questions/issues.

* Provide assistance to the Support Product Analysts by doing analysis and research.

* Analyze ways to improve tools so that customers can be self-sufficient and cases can be avoided.

* Clearly and succinctly document communications to customers.

* Effectively prioritize and escalate customer issues as required.

**Customer Care Analyst** Qualifications:

* 3 years of experience in a customer services role.

* 1-2 years experience within functional areas of HR or Human Capital Management.

* Bachelor's degree or equivalent experience; business or technical degree preferred.

* Solid computer skills (Excel, Word, Powerpoint, software applications)

* Bright, high-energy individual, with a passion to learn and contribute.

* Detail-oriented, able to keep track of lots of data effectively.

* Able to absorb new concepts and technologies quickly.

* Able to multi-task and manage priorities.

* Can work in a fast-paced, dynamic, and fun team environment.

* A team player who will work across the organization and company to continue improving the way we serve our customers.

* Proven ability to collaborate and build strong relationships.

* Ability to understand and interpret data from multiple sources.

* Passion for customers and customer success.

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