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Customer Support Specialist

2 months ago

Pleasanton, California, United States Workday Full time
Job Overview

Position Summary: The Customer Support Specialist plays a crucial role in ensuring customer satisfaction by addressing inquiries and resolving issues related to the company's offerings.

Key Responsibilities:

  • Assist customers in navigating challenges associated with products or services provided by the organization.
  • Address technical questions and support customers in overcoming obstacles.
  • Guide customers through self-service solutions utilizing available resources and documentation. If standard procedures do not resolve the issue, the specialist may need to explore alternative solutions.
  • Track, document, and follow up on customer interactions to ensure satisfaction and effective resolution.
  • Exhibit patience and understanding, as customers may be frustrated with their challenges, requiring communication via phone, chat, or email.

Essential Qualifications:

  • 3-5 years of experience in a customer service environment.
  • Dynamic and enthusiastic individual with a desire to learn and contribute.
  • Proficient in computer applications (Excel, Word, PowerPoint).
  • Detail-oriented with the ability to manage extensive data efficiently.
  • Quick to grasp new concepts and technologies.
  • Able to handle multiple tasks and prioritize effectively.
  • Capable of thriving in a fast-paced, collaborative, and enjoyable team setting.
  • Team-oriented, working across departments to enhance customer service.
  • Exceptional verbal and written communication skills.
  • Proven ability to foster collaboration and build strong relationships.
  • Ability to analyze and interpret data from various sources.
  • Strong commitment to customer satisfaction and success.
  • Bachelor's degree or equivalent experience; a degree in business or a technical field is preferred.

Compensation: The expected pay range for this position is $37.71/hour - $50.28/hour.

Benefits: Medical, Dental, Vision, 401K.