Senior Customer Service Manager

2 weeks ago


Pleasanton, California, United States PulteGroup Full time

Welcome to PulteGroup - Crafting Homes & Communities with a Dedicated Team

At PulteGroup, we have been realizing the American Dream of homeownership for over six decades. As a FORTUNE 500 entity and a leading residential builder in the United States, we place consumer satisfaction and quality at the forefront of our mission.

Our Vision at PulteGroup is to Build Homes & Communities that Enrich Lives by employing the right talent.

Position Overview:

  • Address daily and intricate service inquiries and manage them effectively
  • Oversee warranty matters and associated risks

Key Responsibilities:

  • Handle escalated warranty concerns for completed homes
  • Perform homeowner evaluations as necessary
  • Coordinate and carry out service tasks through contractors
  • Ensure client satisfaction with service inquiries
  • Inspect residences prior to handover
  • Advocate for clients and foster positive relationships
  • Identify and resolve warranty concerns for future enhancements

Management Duties:

  • LEVEL: MENTOR / COACH / PROVIDE FEEDBACK
  • Without Direct Reports: Assign tasks and function as a team leader
  • SCOPE: Decision Impact: Division, Department Responsibility: Single, Budgetary Responsibility: No, Direct Reports: No, Indirect Reports: No

Physical Demands:

Ability to sit, stand, and exert force up to 50 pounds. Must be able to climb ladders and work in various weather conditions.

Required Qualifications: Minimum High School Diploma, Bachelor's Degree preferred, Valid Driver's License

Required Experience: 2-4 years in customer service and warranty management, Leadership capabilities, Conflict resolution skills, and effective time management

COMPENSATION: $49.56 per hour with additional incentives

PulteGroup is an equal opportunity employer and provides accommodations for applicants with disabilities. Be part of a company that values diversity and excellence in customer service.



  • Pleasanton, California, United States Alameda County Sheriff Full time

    Position OverviewThe Alameda County Sheriff’s Office is seeking a dedicated and experienced Senior Customer Service Lead to oversee and enhance our customer service operations. This role is pivotal in ensuring effective communication and support for our community.Key ResponsibilitiesProvide leadership and direction to customer service representatives in a...


  • Pleasanton, California, United States Alameda County Sheriff Full time

    Work Location: Pleasanton Bilingual Candidates are Highly Encouraged to Apply: We invite qualified bilingual individuals proficient in English, Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian, or sign language to consider this opportunity. Additional biweekly compensation is available...


  • Pleasanton, California, United States Alameda County Sheriff Full time

    Work Location: Pleasanton Bilingual Candidates are Highly Encouraged to Apply: We welcome qualified bilingual individuals fluent in English, Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian, or sign language. Additional biweekly compensation is available for designated bilingual...


  • Pleasanton, California, United States Service Champions Heating & Air Conditioning Full time

    About the RoleService Champions Heating & Air Conditioning is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Call Center Team, you will be responsible for delivering exceptional customer service to our clients.Key ResponsibilitiesHandle inbound and outbound customer service calls in a call center...


  • Pleasanton, California, United States Mineral Full time

    About MineralMineral is a leading provider of HR and compliance solutions for small businesses. Our innovative platform takes the guesswork out of HR, providing a one-stop resource for everything businesses need to tackle workplace issues with confidence.Job SummaryWe are seeking a highly experienced Customer Experience Director to join our team. As a key...


  • Pleasanton, California, United States Mineral Full time

    About MineralMineral is a leading provider of HR and compliance solutions for small businesses. Our innovative platform takes the guesswork out of HR, providing a one-stop resource for everything businesses need to tackle workplace issues with confidence.Job SummaryWe are seeking a highly experienced Customer Experience Director to join our team. As a key...


  • Pleasanton, California, United States Workday Full time

    About the RoleWe are seeking an exceptional Senior Product Manager to join our Absence Management team at Workday. As a key player in strategy and execution, you will be responsible for building upon our Time Management product's capabilities to support our customers' workforces and contribute to our product expansion for key strategic markets and...


  • Pleasanton, California, United States Narvee Technologies Pvt Ltd Full time

    Job Title: Senior Mobile Project Manager/Scrum MasterAbout the Role:Narvee Technologies Pvt Ltd is seeking a highly skilled Senior Mobile Project Manager/Scrum Master to lead our agile development teams. As a key member of our project management team, you will be responsible for overseeing the development of mobile applications from conception to...


  • Pleasanton, California, United States Ll Oefentherapie Full time

    Job SummaryWe are seeking a highly experienced Senior Director to lead our product development division. As a key member of our leadership team, you will be responsible for defining product specifications and strategy, leading cross-functional teams, and ensuring successful product releases.Key ResponsibilitiesDevelop and execute product development...


  • Pleasanton, California, United States Sourcing Industry Group (SIG) Full time

    About the RoleWe are seeking a seasoned Senior Director of Category Management, Information Technology to join our team at Sourcing Industry Group (SIG). This is a critical leadership position that requires a strategic thinker with a proven track record of delivering value to members and business partners.Key ResponsibilitiesCustomer Interface: Develop and...


  • Pleasanton, California, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesCustomer Service: Provide...


  • Pleasanton, California, United States Uniqlo Co., Ltd. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Sales Associate to join our team at Uniqlo Co., Ltd. As a Sales Associate, you will be responsible for providing exceptional customer service, meeting sales goals, and maintaining a high level of product knowledge.Key ResponsibilitiesCustomer Service: Exceed customer expectations by listening to...


  • Pleasanton, California, United States WELLS FARGO BANK Full time

    About This RoleWells Fargo is seeking a skilled Customer Service Representative to join our Consumer, Small & Business Banking division. As a key member of our National Branch Network, you will play a vital role in providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Engagement: Process teller transactions, share...


  • Pleasanton, California, United States BCforward Full time

    Position: Senior Product ManagerCompany: BCforwardJob Type: Full-Time, Contract, OnsiteCompensation: Competitive hourly rateRole Overview:As a Senior Product Manager, you will play a crucial role in driving product strategy and execution. Your responsibilities will include:Collaborating with client teams to facilitate discovery sessions and gather essential...


  • Pleasanton, California, United States Pyramid Global Hospitality Full time

    About Us: Pyramid Global Hospitality is a leading hospitality company that values excellence and customer satisfaction. We are committed to providing exceptional service to our guests and creating a positive work environment for our team members.Job Summary: We are seeking a highly motivated and service-oriented individual to join our team as a Front Desk...


  • Pleasanton, California, United States WhatJobs Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Guest Services representative. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring a seamless dining experience, and maintaining a clean and welcoming environment.Key...


  • Pleasanton, California, United States Starbird Chicken Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and maintaining a clean and welcoming environment.Key...


  • Pleasanton, California, United States BlackLine Full time

    Get to Know Us:It's fun to work in a company where people truly believe in what they're doing At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process....


  • Pleasanton, California, United States Starbird Chicken Full time

    About Starbird ChickenWe're a fast-growing, innovative company that's passionate about serving high-quality food to our customers. We're committed to creating a positive and inclusive work environment where our employees can thrive.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Cashier/Guest Services Team...


  • Pleasanton, California, United States Starbird Chicken Full time

    About Starbird ChickenWe're a fast-growing, innovative company that's passionate about serving high-quality food to our customers. Our employees are the backbone of our organization, and we're committed to providing them with the training and tools they need to succeed.Key ResponsibilitiesProvide exceptional customer service, ensuring that every guest has a...