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Customer Success Manager

2 months ago

Pleasanton, United States Workday Full time

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. Our culture, driven by our value of putting our people first, sets us apart. The happiness, development, and contribution of every Workmate is central to who we are. We believe a healthy employee-centric, collaborative culture is essential for success in business. That’s why we look after our people, communities, and the planet while still being profitable. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. About the Team Join our team and experience Workday It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do, but we like to have a good time, too. One of our core values is fun. About the Role The Customer Success Manager (CSM) plays a critical role in the success and execution of the Business Planning Unit at Workday. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities, and developing strategic goals and objectives. Responsibilities: Handling overall responsibility for leading the customer relationship. Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap. Developing success plans for customers that outline critical success factors, metrics for success, and potential issues. Prioritizing and driving resolution on raised customer concerns. Promoting opportunities for two-way communication. Monitoring and facilitating the customer's adoption of our solution features. Improving customer relationships as needed for prospect references. Keeping customers advised of process and procedural changes. Ensuring the client takes advantage of Workday standard methodologies. Building positive relationships with customers, especially at the executive level. Expected results within 12-24 months: A deeper knowledge of Workday products and services. Self-sufficient management of approximately 20-25 Large Enterprise customers in the United States. Documented account plans in place for each customer, including product adoption strategies. Timely execution of standard customer meetings and reviews for your defined accounts. About You Basic Qualifications: 3+ years of functional HCM or Financial domain experience. 3+ years proven experience supporting customer relationships. 3+ years experience in a customer-facing professional services role. Other Qualifications: Financial background: experience working with the office of the CFO preferred. Previous experience with issue resolution and escalation management. Previous SaaS experience is preferred. Proven track record to collaborate and build strong relationships with customers. Excellent verbal and written communication skills. Bachelor’s degree or equivalent work experience; Business or Technical degree preferred. Excellent organization, time management, and communication skills. Ability to travel up to 50%. Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus. Primary Location: USA.CA.Pleasanton Primary Location Base Pay Range: $103,700 USD - $155,600 USD Additional US Location(s) Base Pay Range: $82,600 USD - $155,600 USD Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections and maintain a strong community. This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. #J-18808-Ljbffr