Current jobs related to Customer Experience Manager - Pleasanton - XperiencOps Inc

  • Customer Experience Specialist

    1 month ago

    Pleasanton, California, United States Avispa Technology Full time

    Customer Care AnalystA leading enterprise software solutions company is seeking a Customer Care Analyst to join their team. The successful candidate will work closely with customers to enhance their overall user experience with the company.Key Responsibilities:Manage case queue via case management system to help resolve customer requests quickly and...

  • Customer Experience Director

    1 month ago

    Pleasanton, California, United States Mineral Full time

    Customer Experience DirectorMineral is a leading provider of HR and compliance solutions for small businesses. We're seeking a highly experienced Customer Experience Director to join our team and drive customer engagement and satisfaction.About the RoleWe're looking for a seasoned professional with a proven track record of delivering exceptional customer...

  • Director, Customer Experience

    4 months ago

    Pleasanton, United States Mineral Full time

    **Director, Customer Experience** Pleasanton, CA / Marketing Product Marketing / Regular Full Time Every small business journey is different, filled with its own twists and turns. Mineral is with them every step of the way, taking the guesswork out of HR and compliance so that theyre always ready for whatever lies ahead. Mineral brings together the best of...

  • Enterprise Account Executive

    1 week ago

    Pleasanton, California, United States Medallia Full time

    About the RoleWe are seeking an experienced Enterprise Account Executive to join our Sales team at Medallia. As a key member of our team, you will be responsible for targeting new business opportunities within assigned install base in your territory.Key Responsibilities:Research target accounts and develop prospecting campaigns.Dive deep in understanding...

  • Director of Finance for Customer Experience

    3 days ago

    Pleasanton, California, United States Workday Full time

    About the RoleWe are seeking a seasoned finance professional to join our Customer Experience (CX) Finance Team as a Director of Finance. This key position will report to the Vice President of CX Finance and play a crucial role in shaping the financial strategy of our organization.Responsibilities:• Provide financial support to multiple VPs in the CX...

  • Sales Associate

    3 days ago

    Pleasanton, California, United States Kay Jewelers Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Kay Jewelers. As a Sales Associate, you will be responsible for providing exceptional customer service and sales support to our valued customers.Key ResponsibilitiesEngage customers in conversation to understand their needs and desiresPresentation of...

  • Digital Experience Manager

    1 week ago

    Pleasanton, California, United States TEPHRA Full time

    AEM Administrator and DevOps SpecialistAEM Administrator and DevOps Specialist role at TEPHRA. Responsibilities include: Configuring Adobe Experience Manager instances, including author and publish environments Setting runmode and basic Unix admin skills Configuring replication agents, custom loggers, global AEM OSGi settings, and dispatcher Applying...

  • Robotic Customer Experience Associate

    5 months ago

    Pleasanton, United States Starship Technologies Inc Full time

    ???? **Privacy Notice** **Robotic Customer Experience Associate** Unites States, Pleasanton CA / Operations Operations US / Part-time Starship Technologies is revolutionizing deliveries with autonomous robots. The robots are designed to deliver food, groceries and packages across college campuses and neighborhoods in minutes. Our delivery robots have...

  • Director of Finance

    2 days ago

    Pleasanton, California, United States Workday Full time

    About the RoleWorkday is seeking a Director of Finance to join the Customer Experience (CX) Finance Team. This role is a key position within Workday Finance as we strive to become an outstanding finance organization. You will partner strategically with CX Business Leaders to guide their investment decisions and demonstrate a data-driven approach to decision...

  • Customer Support Manager

    1 month ago

    Pleasanton, California, United States Workday Full time

    About the RoleWe are seeking a highly skilled Customer Support Manager to lead our global support team in providing exceptional customer experiences. As a key member of our organization, you will be responsible for leading a team of technical experts in resolving complex customer issues, implementing Service Level Agreements, and improving our current...

  • Sales Associate

    3 weeks ago

    Pleasanton, California, United States Chico's Full time

    Job Title: Sales AssociateAt Chico's, we're passionate about delivering exceptional customer experiences and creating a welcoming environment for our customers. As a Sales Associate, you'll play a vital role in achieving this goal by providing top-notch service, building strong relationships with customers, and driving sales growth.Key...

  • Guest Experience Manager

    3 weeks ago

    Pleasanton, California, United States lululemon athletica Full time

    lululemon athletica **Job Summary** We are seeking a highly motivated Guest Experience Lead to join our team at Stoneridge Shopping Center. **Key Responsibilities:** * Lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests * Ensure all guests receive a quality in-store experience * Continuously...

  • Retail Sales Associate

    6 days ago

    Pleasanton, California, United States Hallmark Full time

    About the Role:As a Retail Sales Associate at Hallmark, you will play a vital role in delivering exceptional customer experiences and helping our customers find the perfect gift and card solutions for every occasion. You will be the face of the Hallmark brand, working closely with our customers to understand their needs and provide personalized...

  • Data Scientist IV

    2 months ago

    Pleasanton, California, United States Safeway Full time

    About SafewaySafeway is a leading food and drug retailer in the United States, with a strong presence in 34 states and the District of Columbia. Our company is committed to delivering exceptional customer experiences and driving business growth through innovation and technology.Job SummaryWe are seeking an experienced Data Scientist to join our team and lead...

  • Product Manager

    2 weeks ago

    Pleasanton, California, United States Akraya Full time

    Job Title: Senior Product ManagerWe are seeking a highly skilled Senior Product Manager to join our team. As a key member of our product management team, you will be responsible for driving the development of our Division Games platform and contributing to the success of our Loyalty team.Key Responsibilities:Champion customer, Division, and stakeholder needs...

  • Digital Project Manager with CMS experience

    4 weeks ago

    Pleasanton, United States KE Staffing Full time

    7+ years in business to business marketing with proven project management experience.Bachelor s degree required.Strong understanding of digital, web and email development project management and technologies.Proven experience leading digital projects and programs, working with cross-functional teams, and managing virtual/global teams.Experience with Content...

  • ERP/Customer Relationship Management Project Lead

    4 weeks ago

    Pleasanton, California, United States nuanza Full time

    Job OverviewWe are seeking an experienced ERP/Customer Relationship Management Project Manager to lead our MS Dynamics Implementation project at Blackhawk Network.Key Responsibilities:Manage the implementation of MS Dynamics ERP/Customer Relationship Management systemLead cross-functional teams to ensure project deliverables are metDevelop and maintain...

  • Distribution Field Manager

    1 week ago

    Pleasanton, California, United States Abbott Laboratories company Full time

    Job SummaryThe Distribution Field Manager is a critical role at Abbott Laboratories, responsible for establishing and maintaining strategic customer relationships with distributors in the Point of Care Diagnostics industry. This position requires a strong understanding of the customer's business issues and objectives, as well as the ability to present...

  • Customer Service Representative

    5 months ago

    Pleasanton, United States Sun Technologies Full time

    Job Title : Customer Service Representative Required Skills : Responsible for successfully managing large amounts of orders through both inbound and outbound calls Location : Pleasanton,California **Job Description** Customer Service Rep As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders...

  • Customer Service Representative

    1 month ago

    Pleasanton, California, United States Sun Technologies Full time

    Job Title: Customer Service RepresentativeAt Sun Technologies, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Manage large volumes of orders through inbound and...

Customer Experience Manager

3 months ago

Pleasanton, United States XperiencOps Inc Full time
Job DescriptionJob Description

As the Customer Experience Manager, you will be responsible for all inbound post-sale customer queries, triage issues to the appropriate teams, manage escalation communications, and address non-bug-related issues such as product experience feedback, general usage queries and integration support. You will ensure a high-quality customer experience and drive customer success.

Responsibilities:

  • Manage all inbound post-sale customer queries and triage them to appropriate teams.
  • Handle escalation communications and coordinate with support engineering to resolve issues.
  • Address non-bug-related issues, including product experience feedback and general usage queries.
  • Provide strategic guidance to customers to help them maximize the value of the product.
  • Identify and implement process improvements to enhance efficiency and effectiveness.
  • Develop and maintain a comprehensive knowledge base.
  • Regularly engage with customers to understand their needs and goals.
  • Monitor customer health metrics and proactively address potential issues.
  • Work closely with sales, product, and support teams to ensure a seamless customer experience.

Requirements

  • Several years of experience in customer support and/or customer success within an enterprise SaaS company.
  • Strong leadership and team management skills.
  • Understanding of SaaS products and related technologies.
  • Strong customer service orientation and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Proficiency in using data and analytics to drive decisions.
  • Experience in project management.
  • Bachelor’s degree in a relevant field; advanced degree is a plus.