Desktop Support Engineer

2 weeks ago


Mastic Beach, United States MyCareersFuture Full time

Roles & Responsibilities

Scope of Responsibilities (but not limited to):

Installation / configuration of OS, Message Clients for desktop PC / notebook. Installation / configuration of accessories, peripherals and mobile devices. Troubleshoot and resolve desktop incidents. Manage disk and folder sharing, and permission settings on desktops. Handle printer problems at users desktops. Assist users in accessing applications. Perform workstation Operating System patching and Anti-virus patching for workstations which could not be patched via server push-down. Assist in providing technical information and knowledge. Procurement of IT desktop/laptop equipment and update of Assets. Manage Delivery/shifting /Install Printers to locations. Any adhoc duties assigned by Superior from time to time.

Desired Skills & Expertise:

Minimum 2 years of relevant experience in a similar role Good knowledge of MS Office tools installation & troubleshooting and Printer support Basic knowledge of Active Directory Excellent customer service and people skills Field experience supporting a variety of technologies and services Advance technical abilities including solid troubleshooting skills applicable to Windows In-depth knowledge of Windows OS (Windows 7 & 10), Microsoft Office & Office 365 applications, PC/Laptop hardware, PC/Laptop peripherals, including printers and mobile devices Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

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