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Desktop Support Engineer

2 months ago

Mastic Beach, United States MyCareersFuture Full time

Roles & Responsibilities

Job Description

Industry/ Organization Type: IT / Software Position Title: Desktop Support Engineer (L1 / L2) Working Location: West (Jurong / Tuas) Working Hours: 5 days (Monday to Friday, 8 AM 5 PM) Salary Package: Basic Salary up to $3,300 + AWS + Bonus + Transport Allowance Duration: Permanent Role

Key Responsibilities

Provide first/second level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issues status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system to support Apple PC users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

APPLY NOW

Bachelors degree or equivalent in Computer Science or related field Minimum 1 year of IT experience or equivalent Candidates with CompTIA A+, Microsoft Certified Professional (MCP) qualifcations or equivalent would be an added advantage Broad experience in IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms Experience with Windows 7-10, Microsoft Active Directory, utilization GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions or Helpdesk ticketing systems is preferred

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