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Desktop Engineer

2 months ago

Mastic Beach, United States MyCareersFuture Full time

Roles & Responsibilities

Seeking for Singaporean to join as Desktop Engineer

1 year contract under employment agency payroll

Working location: Yio Chu Kang and project location site
Working hours: 8.30am - 5.30pm (Mon - Fri)
Salary: $3000 - $3500
Upon end of contract, incentive of performance bonus up to 1 month basic salary subject to reporting managers appraisal

Requirement:

Singaporean ( Need to clear G50 clearance ) Mandatory Skills: Windows 10/11 and customer service skills 2 - 4 yrs of relevant experience Diploma in IT


JobScope:

Responsible for the service counter, troubleshooting, issue/re-image/return of client platforms (laptop/desktop) to meet agreed business needs & service levels. Perform troubleshooting for client platform related problems. Perform service request queue/ticket related to client platforms. Perform in client platform patch/implementation/upgrade project. Perform on research/evaluation of client platform tools. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Provide systems related technical advice to customers or project team. Manage systems changes through change request process & provide status reports/service report to the relevant parties. Ensure service level meet requirement. Propose and implement action plan when required. Monitor the agreed service level, document & maintain the configuration of the systems; provide regular service report to relevant parties. Established standard code of conduct/best practices to ensure operation consistency across project teams. Must have Skill: Windows 10/11.