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IT Support Specialist

2 months ago

Leesburg, United States Loudoun County Full time

Welcome and thank you for your interest in employment with Loudoun County Government

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Introduction

Loudoun County Fire and Rescue is a combination career/volunteer organization comprised of approximately 750 employees and 800 active operational and administrative volunteers. The Department is a growing organization that serves a large and diverse population located 30 miles northwest of Washington, DC. We provide a full range of emergency and non-emergency services to 425,000 citizens within a 520 square mile area. Loudoun County offers a meaningful career, competitive salary, and a comprehensive benefits package. Additional information can be found at .

Job Summary

Loudoun County Fire and Rescue is seeking a dedicated IT Support Specialist to join our dynamic team. As an IT Support Specialist, you will be responsible for providing essential technical support services to ensure smooth operations across our organization. This role reports directly to the Technology Manager and collaborates closely with the IT team and various County departments to deliver effective IT solutions across the organization.

Responsibilities of this position include, but are not limited to:

Resolution of Helpdesk Tickets: Respond promptly to helpdesk tickets, troubleshooting and resolving technical issues in a timely manner.

In-Person User Assistance: Provide hands-on support to end-users, addressing technical concerns and offering guidance on IT-related matters.

User Onboarding and Offboarding: Assist in the setup and configuration of user accounts and devices for new employees. Manage the offboarding process to ensure secure data handling and equipment retrieval.

Application Support: Support and troubleshoot a variety of software applications used within the organization.

Hardware Support: Maintain and support PCs and iOS mobile devices, ensuring optimal performance and functionality.

Documentation and Reporting: Maintain accurate records of IT support activities, including documentation of solutions and procedures.

We are seeking an individual with:

Proven experience as an IT Support Specialist or similar role, preferably in a fast-paced environment.

Proficiency in troubleshooting software, hardware, and network issues.

Experience with Microsoft Office Suite, Windows operating systems, and iOS platforms.

Strong interpersonal skills with the ability to communicate technical concepts effectively to non-technical users.

Ability to prioritize and manage multiple tasks simultaneously. 

Hiring salary commensurate with experience. 

Minimum Qualifications

Associate degree in a related field and three (3) years related work experience, or equivalent combination of education and experience. Valid drivers license and good driving record required at time of hire (driving records may be reviewed annually for continued qualification).

Relevant certifications (, CompTIA A+, Microsoft Certified IT Professional) are preferred. 

Job Contingencies and Special Requirements

Pass background investigation including criminal, credit, fingerprinting, and DMV checks.