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DTC Operations Specialist
1 month ago
Join Our Team as a DTC Operations Specialist
Our client, a denim brand in Los Angeles is looking for a dedicated and enthusiastic individual to join our team as a DTC Operations Specialist. This full-time role is perfect for someone passionate about managing relationships, streamlining operations, and ensuring top-notch customer service.
Why You'll Love This Role:
- Dynamic Responsibilities: Manage account relationships, support the sales team, and collaborate with all departments to ensure seamless operations.
- Order Fulfillment: Work directly with production and the warehouse team to fulfill orders accurately and efficiently.
- Cross-Department Communication: Keep everyone updated with the latest information on orders, inventory, and shipments.
Key Responsibilities:
- Account Management: Your top priority will be to communicate with accounts professionally and promptly.
- Order Processing: Use AIMS to generate orders, invoices, and manage inventory and accounts receivable.
- Warehouse Coordination: Work closely with the warehouse team to fulfill orders and process returns.
- Production Updates: Collaborate with production to get the latest on style status and incoming goods.
- Shipping Coordination: Keep accounts and the sales team informed with shipping paperwork and tracking numbers.
- Payment Processing: Work with factors to approve shipments, process past due payments, and troubleshoot issues.
What We’re Looking For:
- Team Player: Ability to work well in a collaborative environment.
- Communication Skills: Strong verbal and written communication skills.
- Customer Focus: A strong desire to help and ensure customer satisfaction.
- High Standards: Ability to maintain high-quality standards in a high-volume business.
Preferred Qualifications:
- Experience: 1+ years in Customer Service.
- Technical Skills: Working knowledge of Excel, JOOR, and an ERP System.
Rate: up to $55K/annually
Location: Must work on-site Monday - Friday
If you’re eager to be part of a high-energy team where your contributions directly impact our success, we want to hear from you.
Apply today and start your journey with us
