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Operations Manager
2 months ago
Solawave is a dynamic and innovative company that specializes in the development and distribution of high-quality skincare products. Our team is passionate about delivering exceptional customer experiences and driving business growth through efficient operations.
Job SummaryWe are seeking an experienced Operations Manager to join our team in Los Angeles. The successful candidate will be responsible for overseeing the day-to-day operations of our direct-to-consumer (DTC), Amazon, and wholesaler fulfillment processes. This is a critical role that requires strong analytical and problem-solving skills, as well as the ability to work collaboratively with cross-functional teams.
Key Responsibilities- Fulfillment Management: Oversee the entire fulfillment process for DTC, Amazon, and wholesale partners, ensuring that products are shipped on time, within budget, and to the required Key Performance Indicators (KPIs). Troubleshoot any Electronic Data Interchange (EDI), Advance Shipping Notice (ASN), or late order issues.
- Supply Chain & Inventory Management: Oversee the inventory at Amazon locations and 3PL facilities, placing assembly orders to maintain accurate inventory levels that meet forecasted demand.
- Warehouse & Distribution: Manage 3PL for receiving, order processing, SKU/BOM setup, shipping material inventory, and monthly order forecasting. Review monthly 3PL performance and warehouse invoices, following up on any disputes or quality issues.
- Retailer Operation Management: Work with all retail partners to address their operations queries, concerns, and feedback efficiently. Complete new vendor setup, SKU setup, and SKU management for EDI, promotional calendar submission forms specific to each retail partner, and work within vendor portals to resolve chargeback, return, and invoice issues.
- Process Improvement: Continuously assess and improve operational processes to increase efficiency, reduce costs, and enhance product quality.
- Project Management: Work closely with other departments, including sales, marketing, and customer service, to manage special projects or promotion programs for operational support.
- Reporting: Generate regular reports on operational performance, including DTC fulfillment SLA, inventory levels, monthly retailer shipping reports, warehouse and shipping costs, etc.
- A minimum of 5 years of experience in operations, preferably in the beauty or fashion industry.
- At least 2 years in a project management position.
- Demonstrable analytical skills with proficiency in metrics evaluation.
- Strong proficiency in managing 3PL, retailer relationships, and understanding the retail landscape.
- Experience with Netsuite, SPS, and inventory analytics software.
- Ability to flex both creative and analytical muscles, applying out-of-the-box thinking to strategic problem-solving.
- A collaborative mindset and openness to feedback. You appreciate that great work is a product of collective effort and are comfortable expressing your ideas and changing your mind when presented with compelling perspectives.
- Proven ability to work collaboratively with cross-functional teams in a fast-paced and sometimes ambiguous start-up environment.
- A Bachelor's degree in Business, Sales, or a related field is required; a Master's degree would be a bonus.
- The Operations Manager reports to the VP of Operations.
- Based in our LA office, located in Culver City, this role is expected to be in the office Monday through Thursday, with flexibility to work from home on Fridays.
- Your base salary is just one part of your total compensation package. We carefully consider a wide range of factors to determine individual pay, including but not limited to job-specific skills, years of relevant experience, size of business & teams you've led, and relevant education and/or professional training.
- Equity: All Solawave employees will have the opportunity to own a part of the company through our Employee Stock Purchase Plan.
- Annual Bonus: This position is eligible to participate in our annual bonus program.
- Healthcare Benefits: We offer competitive group medical insurance, disability benefits, dental, and vision plans.
- Skincare Credit: Every employee receives free Solawave products plus $200 per quarter to try other skincare products on the market.
- Competitive paid time off policy.
- Basic life insurance covered by Solawave.
- Our office: We have created a space where you will feel as comfortable as you would at home. We supply lunch Monday through Thursday, have a fully stocked kitchen, and sponsor a monthly happy hour. Our office is dog-friendly, so you don't have to leave your faithful companion at home. Ergonomic chairs and adjustable standing desks ensure your comfort throughout the day. Meeting pods and telephone booths allow you to have confidential conversations, brainstorm ideas, or simply find a quiet corner when you need that extra focus. This is the place where you can be you and collaborate with some amazing people.
