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Sales Operations Specialist
2 months ago
Sales Operations Specialist - Filmathilton
Position Overview: The Sales Operations Specialist plays a crucial role in supporting the sales team by managing various operational tasks to ensure smooth and efficient processes.
Key Responsibilities:
- Manage multiple customer and operational demands with a high level of professionalism, often under time-sensitive conditions.
- Utilize effective time management skills to complete tasks promptly, adhering to established deadlines.
- Exhibit strong interpersonal skills to enhance overall guest satisfaction for both internal and external stakeholders.
- Maintain composure and efficiency during high-pressure situations and busy periods.
- Demonstrate proficiency in handling multi-line telephone systems and voicemail management.
- Exhibit advanced skills in computer systems, including Microsoft Word, Excel, PowerPoint, and other relevant software.
- Operate office machinery, including fax machines and photocopiers, with the ability to sort and staple documents.
- Implement effective alphabetical filing systems to maintain organized records.
- Possess excellent communication skills, including reading, writing, and speaking proficiency in English to comprehend guest requests and various written materials.
- Initiate the preparation of proposals and contracts using relevant software, ensuring accuracy in revenue calculations and correspondence.
- Facilitate the copying and distribution of internal and external documents, including letters, forms, and contracts.
- Answer telephone inquiries and assist guests with their requests, ensuring timely email correspondence as directed by management.
- Provide support to the Lead Coordinator and assist with various lead sources and meeting arrangements.
- Collaborate with the Site Experience Coordinator to manage VIP room reservations and other guest requests.
- Assist Sales Managers with site inspections for potential clients, showcasing hotel facilities and amenities.
- Prepare and process purchase orders and check requests efficiently.
Conclusion: This role is ideal for individuals who possess a passion for the hospitality industry and are eager to contribute to a dynamic team. The Sales Operations Specialist will play a vital part in ensuring exceptional service delivery and operational excellence.
