Program Analyst 2, Learning Management System Coordinator

3 weeks ago


Salem, United States State of Oregon Full time
Job Description: Program Analyst 2, Learning Management System CoordinatorOregon Department of Corrections Headquarters (Salem/Hybrid)

The Oregon Department of Corrections has a Program Analyst 2, Learning Management System Coordinator opening. This position will be stationed at ODOC Headquarters in Salem, Oregon and is approved for hybrid remote work. This recruitment is for those who meet full qualifications. All interested parties are encouraged to apply. This recruitment maybe used to fill future vacancies.

This position is represented by American Federations of State, County, and Municipal Employees (AFSCME).

Position Responsibilities

The position oversees activities related to the Learning Management System (LMS) through the development of standardized processes, procedures, and best practices. The position is responsible for curriculum maintenance, cataloging, and archiving. Provide technical support for all levels of staff and or primary systems issues.

Minimum Qualifications:
  • A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills; and two (2) years of experience coordinating or administering a program; OR
  • Any combination of experience or education equivalent to five (5) years of experience that typically supports the knowledge and skill requirements listed for the classification.

Note: The specific job-related experience or education requirements will be listed by the recruiting agency based on the position under recruitment.

Desired Attributes:
  • Software application curriculum maintenance, cataloging, and archiving;
  • Set and keep software domain console settings, create, and maintain Custom Roles;
  • Provide technical support to all levels of staff;
  • Maintain training record and lists;
  • Upload curriculum into software, enter and maintain accuracy;
  • Produce records and custom reports;
  • Recommend procedure and process changes regarding the software program/application;
  • Create and maintain guides and documentation;
  • Define, develop, and maintain documented training processes and best practices;
  • Provide customer service support to users, administrators, and instructors, various department staff, internal and external stakeholders;
  • Provide timely and efficient troubleshooting assistance to end users by investigating all questions/issues related to the LMS and take appropriate action for resolution;
  • Perform quality assurance reviews of program contact in preparation for delivery;
  • Produce training documents and job aids to assist users;
  • Test system and course to ensure reliability/availability.

Preferred Skills:
  • Experience working with the Workday Learning Management System (LMS);
  • Familiarity with Department of Corrections training processes and catalogue.


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