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Resource Mapping Coordinator, Virtual Reception

4 months ago

New York, New York, United States International Rescue Committee Full time

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees delivers lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview:

From March 2022 – March 2023, the International Rescue Committee launched and implemented a first-of-its-kind service model for the resettlement of 556 Afghan Humanitarian Parolees (AHPs) who arrived through Operation Allies Welcome. Via a comprehensive and personalized virtual case management model, the Virtual Afghan Placement and Assistance (VAPA) program provided per capita direct assistance, client-led case management, and resources and referrals for the successful resettlement of these new arrivals. Building off of this award-winning program, the IRC now implements the Virtual Reception & Placement (VR&P) program for Special Immigrant Visa (SIV) holders, the Virtual Resettlement Line for humanitarian parolees, and the Welcome Corps Support Line for private sponsor groups welcoming newcomers through the Welcome Corps.

Using the model developed during VAPA and further advanced for the current iteration of the VR&P program, the International Rescue Committee (IRC) aims to meet the ambitious goal of receiving and resettling up to 10,000 individuals in FY24 from the Western Hemisphere and Operation Enduring Welcome platforms. This project will include coordinating steps overseas, partnering with a variety of stakeholders across the United States, and effectively establishing relationships in a virtual setting.

The remote and pioneering nature of this project requires an adept resource identifier with experience in service mapping.

Major Responsibilities:

Responsibilities include, but are not limited to:

  • Identify service providers through working groups and coalitions, information from program teams, coordination meetings, desk research, social media, existing service mapping tools, and other sources.
  • Coordinate efforts with VR&P referral liaisons, caseworkers and casework supervisors to conduct outreach with local agencies and partners to develop and maintain a comprehensive list of resources and referral options that support the complex needs of asylum seekers.
  • Map services nationally, focusing on key destination locations of resettlement for VR&P clients.
  • Communicate with service providers continuously to ensure information on the service map is accurate and current. Send draft (preview) entries to service providers for confirmation and seek clarification where necessary.
  • Conduct training for service providers on using the resource map and solicit provider feedback.
  • Coordinate with other actors' mapping services to avoid duplication of efforts.
  • Review content and design of the resource map on an ongoing basis.
  • Develop tools such as a new resource entry form and a resource entry update template.
  • Maintain ongoing communication with the ZenDesk Product Manager and technical advisors regarding inclusion of a Resource Map on the ZenDesk platform.
  • Other related duties as assigned.

Job Requirements:

Education:

  • Bachelor's degree or equivalent experience required in social work, social justice, human rights, migration studies, or related field.

Work Experience:

  • 1-3 years of related experience.
  • Experience working with refugee and newcomer populations preferred.
  • Experience in developing resources or resource mapping for newcomer populations highly desirable.

Demonstrated Skills and Competencies:

  • Understanding of the best practices in resource mapping.
  • Awareness of and commitment to the rights and realities of newcomer communities in the U.S.
  • Lived experience welcome.
  • Self-starter — must be productive with minimal direction and flexible to sudden changes in requirements.
  • Strong cross-cultural understanding and excellent communication skills, both written and verbal.
  • High level of attention to detail.
  • Experience in User-Centered Design a plus.

Working Environment:

  • Fully remote.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.

#LI-Remote


Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.