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Reception Coordinator

2 months ago

New York, New York, United States Compass Group Careers Full time
Job Overview

Company: Flik Hospitality Group

Compensation: $28 / Hour

What Sets Us Apart

At FLIK, our strength lies in our people. The dedication, actions, and attitudes of our team members foster trust and loyalty among our clients daily. We prioritize hiring individuals who share our enthusiasm for culinary excellence and exceptional service. Once we identify the right talent, we nurture, appreciate, and celebrate their contributions.

We keep our team motivated and engaged through hands-on training and by keeping them informed about the latest industry trends. We empower our staff to take pride in their roles, ensuring that their passion for hospitality shines through. Join us and experience the FLIK difference, where your job is not just a position but the beginning of a rewarding career.

Position Summary

As a Floating Ambassador, you will have the chance to collaborate with exceptional individuals who are equally passionate about delivering outstanding service. Your primary responsibilities will include:

  • Covering the reception and lobby areas as needed, ensuring a welcoming atmosphere for all clients, guests, vendors, and employees.
  • Engaging warmly with clients and guests, facilitating smooth check-ins and escorting them to their destinations.
  • Understanding the client culture and key activities to enhance transparency and communication.
  • Managing the internal visitor greeting process and staying updated on daily meetings and changes.
  • Acting as the first point of contact for any issues or emergencies, taking ownership of challenges and resolving them effectively.
  • Conducting site inspections to ensure room readiness and proper event materials are available.
  • Answering phone calls at the reception desk, directing inquiries, and managing messages.
  • Maintaining a thorough understanding of emergency procedures and being prepared to act accordingly.
Key Responsibilities

Client Engagement

  • Greet all visitors with a smile, ensuring eye contact is made within 10 feet of entrances.
  • Proactively address inquiries and requests, collaborating with the Hospitality Services Manager as necessary.
  • Work closely with team members to ensure seamless transitions throughout the guest experience.
  • Offer refreshments in the lounge area and coordinate with food services for replenishment.

Team Collaboration

  • Communicate effectively with colleagues and management, maintaining attention to detail in all interactions.
  • Stay informed about business activities and share updates with your team.
  • Assist in training new associates and participate in cross-training programs.

Professional Standards

  • Maintain a courteous and professional demeanor at all times.
  • Adhere to uniform and presentation standards as outlined in the dress policy.
  • Ensure a clean and organized workspace, reporting any maintenance issues promptly.

Join Flik Today

Flik is proud to be a member of Compass Group USA.

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities and experiences without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality enjoy numerous benefits, including:

  • Medical, Dental, and Vision Insurance
  • Life Insurance and Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off
  • Employee Assistance Program