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Reception Services Coordinator

2 months ago

New York, New York, United States Manhattanview Healthcare Center Full time
Job Summary

We are seeking a highly organized and detail-oriented Reception Services Coordinator to join our team at Manhattanview Healthcare Center. As a key member of our front desk team, you will be responsible for providing exceptional customer service and administrative support to our residents, visitors, and staff.

Key Responsibilities
  • Answer and direct phone calls, ensuring timely and accurate communication
  • Operate the paging/telephone system and locate personnel as needed
  • Maintain accurate records of resident information, emergency contacts, and department extensions
  • Provide directions and information to visitors, guests, and residents
  • Report suspicious activity or concerns to supervisors immediately
  • Ensure guests and visitors adhere to facility rules and regulations
  • Contribute to a warm and welcoming atmosphere, promoting resident satisfaction and well-being
  • Maintain confidentiality of resident information and protect resident rights
  • Perform various administrative tasks, including data entry and supply management
  • Participate in in-service training and quality improvement initiatives
Requirements
  • High school diploma or equivalent required; 6 months of related experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic computer skills and familiarity with office software