Biomedical Equipment Site Lead, Multi-Vendor Services, New York City Metro

Join Philips Healthcare as the Biomedical Equipment Technician Site Lead where you will WOW our customers by using your strong technical skills in providing the best in class customer service As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.

Your Role:

• The identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel. Maintaining customer satisfaction is the primary goal.
• Directing resident site engineers, support staff contractors, and maintains in-depth knowledge of contractual obligations
• Managing all aspects of service delivery which includes servicing products that would normally extend beyond radiology including bio-medical, laboratory, MIS or PPE, along with assisting with PMs of equipment to meet compliance goals on a monthly basis.
• Setting priorities and schedules for service actions and assigns responsibilities to personnel accordingly.
• Facilitating the continued development of a high performance work team comprised of the site-dedicated staff and actively strives to promote the appropriate environment for team growth.
• Providing follow-up to insure service quality, customer satisfaction and contract compliance, and regulatory compliance.
• Serving as a member of hospital safety committee, equipment selection committee, facility planning committee and/or other formal hospital committees as requested by the customer and participating in customers departmental meetings as a technical advisor.
• Responsible for monitoring the overall service delivery and coordination of all aspects of customer service, including, but not limited to:
  • Manage Facilities' equipment inventory and oversee the service schedules for equipment covered under this Agreement and the new equipment under the OEM's warranty.
  • Resolve any service-related issues with Philips Service Center and other OEMs.
  • Coordinate with OEMs to ensure Facilities receive any no-cost upgrades and enhancements in a timely manner.
  • Provide reports (i.e., The Joint Commission reports) upon mutual agreement between the Site Manager and customer.
  • Coordinate with Facility Finance Offices/Accounts Payable on any invoicing and payment-related issues.
• Job operates in the hospital/medical environment and remotely from home office location.
• Potential exposure to hazardous physical, chemical, radiological and biological agents and loud noise.
• May work in environments where devices producing one or more of the following may be in use: high levels of radiation, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials. Strict adherence to corporate and site safety procedures is mandatory.
• Frequently in contact with electrical equipment.
• This role routinely uses standard office equipment such as computers, phones, medical test equipment.
• Responsible for carrying and monitoring company cell phone and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law.
• Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary.
• May work from ladders or scaffolding, on occasion.
• Ability to participate in an on-call rotation to provide customer support.
• Regularly speaks, hears, and views computers.
• Frequently lift, carry, push, or pull up to 20 pounds. Occasionally lift or carry up to 100 pounds, with assistance available when lifting or carrying items over 50 pounds.
• Occasionally twist, and crawl.
• Frequently stand, walk, stoop, kneel, and extended reach.
• Regular grasping and repetitive hand movements.
• Occasional use of vibrating tools.
• Use of personal protective equipment may be required including, but not limited to, radiation monitoring badge, safety glasses, hard hat, hard toed shoes, and medical rubber gloves.
• May be required to adhere to certification/credentialing required by the Customer in connection with admission into its facilities to perform job duties.
• Customer requirements may include, but are not limited to drug testing and immunizations as dictated by the customer or facility policy.

You're the right fit if:

• Associate's degree or equivalent training/experience in electronics, electrical or Biomedical Engineering.
• 5+ years servicing biomedical equipment
• Previous lead/supervisory experience preferred
• Experience or trained on Life Support / High Risk Equipment
• The ability to effectively cope with change, shift gears comfortably, decide and act without having the total picture, and comfortably handle risk and uncertainty.
• Has a strong working knowledge of state and federal regulations with the ability to insure department readiness for state and JCAHO inspections.
• The ability to work well within conflicts; reads situations quickly; and be good at focused listening.
• The ability to marshal resources to get things done, orchestrate multiple activities at once to accomplish goals, use all available resources effectively and efficiently, and communicate need, status, and outcome in a useful manner.
• The commitment to blend people into teams when needed, openly share wins and successes; and define success in terms of the whole team.
• This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The hourly pay range for this position is $32.16 to $55.13, plus overtime eligible. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to New York City, NY

#IndeedCS

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.