Wholesale Credit Monitoring Quality Manager

2 months ago

Dallas, Texas, United States JPMorganChase Full time

Job Description
Job Description
Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Asset Wealth Management, and Investment Bank. The Credit Monitoring Center of Excellence sits within WLS and provides Credit Compliance Monitoring for wholesale loan portfolios across the firm.
As a Quality Manager within the Credit Monitoring CoE, you will lead a team of Quality Analysts tasked with evaluating our clients' adherence to credit agreement terms. Your role will involve frequent collaboration with global counterparts to ensure alignment with policies, procedures, and best practices. You will work closely with our Credit Risk organizations, Bankers, and other internal operational teams. Your sound judgement, leadership skills, and deep understanding of an effective quality program will be crucial in ensuring the overall quality of work meets audit and control readiness standards. Additionally, you will use quality review data to mitigate portfolio risk and enhance client experience.
Job Responsibilities

  • Manage a team of Quality Analysts who perform assessments to ensure accuracy of each transaction
  • Ensure overall quality of work for the production and quality analysts, reduce portfolio risk, and improve client experience
  • Govern critical KPIs including Service Level, Quality Control, and Quality Assurance results
  • Develop a comprehensive quality program that ensures an audit ready environment and perform quality reviews for multiple processes across LOBs
  • Partner with process owners to share insight into quality review findings to improve results
  • Produce reporting and present to leadership team sharing insight into volume of reviews, quality scores, trends, root cause analysis, and other relevant observations
  • Work with management team on overall process improvement tasks including being an ambassador of the &mpowerNow program
  • Deepen team knowledge around processes that impact them and hold calibration sessions to ensure consistency of work and to identify any knowledge gaps
  • Advocate for a global mindset to ensure alignment in all processes

Required qualifications, capabilities, and skills

  • Experience with quality program execution and controls
  • Experience successfully managing people
  • Strong Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to develop compelling and meaningful executive presentations that will guide opportunities / recommendation for improvement
  • Strong communication (oral and written) with high degree of comfort communicating with management, as well as conflict resolution skills
  • Demonstrates attention to detail and ability to make connections, identify issues and escalate for resolution
  • Ability to quickly learn new or changing business processes, ability to articulate complex concepts clearly to differing audiences and ability to work with data sets to pull trends and insights, and provide regular reporting to senior stakeholders
  • Inclusive leadership skills with the ability to collaborate across different groups

Preferred qualifications, capabilities, and skills

  • BS/BA degree or equivalent experience
  • Understanding of CORE preferred
  • Proven expertise in setting direction, creating and executing test strategies
  • Experience in commercial lending in controls, audit, quality assurance, risk management, or compliance preferred
  • Demonstrate confident leadership with sound judgment and ability to multi-task, work well under pressure with commitment to deliver under tight deadlines
  • Ability to analyze problems with keen attention to detail; Inquisitive and proactive
  • Analytical skills with ability to aggregate data, identify root causes

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

  • Automotive Parts Wholesale Specialist

    6 days ago

    Dallas, Texas, United States World Class Automotive Organization Full time

    Job OverviewWe are seeking a dependable and professional parts wholesale counterperson to manage the procurement, sales, storage, and distribution of parts within our bustling dealership environment. While proficiency in ordering parts and maintaining inventory is essential, exceptional interpersonal skills are equally important for effective interactions...

  • Senior Commercial Credit Manager

    7 days ago

    Dallas, Texas, United States Vantage Bank Texas Full time

    JOB CLASSIFICATIONFull / Part-time: Full TimeHours Per Week: 40Location: Dallas, TXJOB SUMMARYThe Portfolio Supervisor plays a crucial role in supporting Relationship Managers by underwriting and facilitating the closure of intricate consumer, residential, equipment, SBA, commercial real estate, and business loans, ensuring adherence to the bank's lending...

  • Safety Manager

    2 days ago

    Dallas, Texas, United States Quality Ironworks Full time

    Job SummaryWe are seeking a highly skilled Safety Manager - Quality Assurance Specialist to join our team at Quality Ironworks. The successful candidate will be responsible for ensuring compliance with safety standards, implementing safety policies and procedures, and providing safety leadership to improve overall safety performance.Key...

  • Vice President Wholesale Sales

    1 month ago

    Dallas, Texas, United States Watters Designs Full time

    Job Title: Vice President – Wholesale sales Date Revised: Job Objective and Summary: Responsible for domestic sales through independent retail stores. Develop and execute successful sales strategies in a changing economic climate. Mentor and develop sales team to achieve results in line with the Company's integrated marketing plans and annual sales goals....

  • Vice President of Credit Oversight

    7 days ago

    Dallas, Texas, United States Goldman Sachs Full time

    POSITION SUMMARY:The Goldman Sachs Group is a premier bank holding company and a prominent global investment banking, securities, and asset management institution. We offer a diverse array of services to a broad and varied clientele, including corporations, financial entities, governmental bodies, and affluent individuals. Established in 1869, our...

  • Vice President of Credit Oversight

    2 days ago

    Dallas, Texas, United States Goldman Sachs Full time

    POSITION SUMMARY:The Vice President of Credit Oversight will play a pivotal role in ensuring the integrity of retail credit portfolios. This position is integral to the independent evaluation and continuous oversight of the quality of loans and derivatives, ensuring that the firm's risk management practices are upheld.ABOUT GOLDMAN SACHS:Goldman Sachs is a...

  • Vice President of Credit Risk Assessment

    2 days ago

    Dallas, Texas, United States Goldman Sachs Full time

    ABOUT THIS POSITION:COMPANY OVERVIEWThe Goldman Sachs Group is a premier bank holding company and a prominent global investment banking, securities, and asset management firm. With a diverse and extensive client base, including corporations, financial institutions, governments, and high net worth individuals, Goldman Sachs offers a broad spectrum of services...

  • Vice President of Credit Risk Assessment

    7 days ago

    Dallas, Texas, United States Goldman Sachs Full time

    POSITION SUMMARY:The Goldman Sachs Group is a prominent bank holding company and a leading global player in investment banking, securities, and asset management. We offer a comprehensive range of services to a diverse clientele, including corporations, financial institutions, governments, and high-net-worth individuals. Established in 1869, our headquarters...

  • Risk Management

    1 month ago

    Dallas, Texas, United States JPMorganChase Full time

    Job Description Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company,...

  • Corporate Credit Risk Analyst

    7 days ago

    Dallas, Texas, United States Bank of America Full time

    Corporate Credit Risk AnalystLocation: Multiple LocationsJob Overview:At Bank of America, our mission is to enhance financial well-being through meaningful connections. We prioritize Responsible Growth, ensuring that we serve our clients, teammates, communities, and shareholders effectively.We are committed to fostering a diverse and inclusive environment...

  • Supervisor Credit Management

    2 months ago

    Dallas, Texas, United States REXEL Full time

    The position of Credit Manager Supervisor will be based out of our Dallas, TX locationSummaryThe Credit Manager Supervisor is responsible for supervising a small team of Credit Managers and Specialist who are assigned accounts receivable portfolio's as it relates to credit and collections. Responsible for the credit risk process, including annual credit...

  • Vice President of Credit Risk Assessment

    2 days ago

    Dallas, Texas, United States Goldman Sachs Full time

    POSITION SUMMARY:The Goldman Sachs Group is a premier global investment banking, securities, and investment management firm. We offer a comprehensive range of services to a diverse clientele, including corporations, financial institutions, governments, and high-net-worth individuals. Our firm, established in 1869 and headquartered in New York, operates in...

  • Senior Credit Risk Analyst

    7 days ago

    Dallas, Texas, United States Oncor Electric Delivery Full time

    Salary Range: $101,876 - $135,834Relocation: NoOverview:The individual in this position will undertake two primary responsibilities as outlined below.Credit Risk Oversight: Assist the Credit Manager in overseeing the implementation of the Oncor Credit Risk Policy and generate credit risk reports for senior management, the Risk Management Forum, and for...

  • Credit Risk Manager

    7 days ago

    Dallas, Texas, United States TDIndustries Full time

    Credit Risk ManagerJob OverviewThe Credit Risk Manager plays a crucial role in safeguarding the financial integrity of the organization by evaluating the creditworthiness of potential clients and nurturing ongoing customer relationships. This position involves reviewing and sanctioning credit applications in accordance with established criteria for...

  • Credit Risk Manager

    7 days ago

    Dallas, Texas, United States TDIndustries Full time

    Credit Risk Manager Job Locations:US-TX-DallasReq Number:Category: Accounting / FinanceType: Regular Full-TimeJob Summary: The Credit Risk Manager plays a crucial role in minimizing financial exposure for the organization by evaluating the creditworthiness of potential clients and nurturing relationships with current customers. This position involves...

  • Customer Service Cashier

    7 days ago

    Dallas, Texas, United States Texas Wholesale 2 Full time

    Job Title: Cashier Company: Texas Wholesale 2 Job Overview: As a Cashier, you will be responsible for accurately processing customer transactions. Your role is crucial in ensuring a smooth checkout experience for our customers. Key Responsibilities: Efficiently scan all products and merchandise. Handle various forms of payment, including cash, checks, and...

  • Senior Credit Risk Analyst

    7 days ago

    Dallas, Texas, United States Oncor Electric Delivery Full time

    Salary Range: $101,876 - $135,834Relocation: NoPosition Overview:The selected candidate will undertake two primary responsibilities as outlined below.Credit Risk Oversight: Assist the Credit Manager in the administration of Oncor's Credit Risk Policy and generate credit risk reports for senior leadership, the Risk Management Forum, and for quarterly and...

  • Chief Credit Strategist

    7 days ago

    Dallas, Texas, United States The Ladders Full time

    Position Overview The Senior Credit Officer at The Ladders is tasked with implementing robust credit policies and practices that ensure a secure and well-managed credit portfolio. Collaborating with executive leadership, the Senior Credit Officer will define both short-term and long-term objectives that foster a diversified credit portfolio, aligning with...

  • Sales Associate

    2 days ago

    Dallas, Texas, United States Texas Wholesale 2 Full time

    Job Title: Cashier Company: Texas Wholesale 2 Job Overview: As a Cashier, you will be responsible for processing customer transactions efficiently and accurately. Your role is crucial in providing a positive shopping experience for our customers. Key Responsibilities: Accurately scan and process all merchandise. Handle various forms of payment, including...

  • Head of Credit Risk Oversight

    7 days ago

    Dallas, Texas, United States American National Bank of Texas Full time

    As a key member of the executive team, the Director of Credit Risk Management will report directly to the Chief Financial Officer and will be responsible for the strategic direction and governance of the company's credit risk management practices. This role involves a comprehensive analysis, identification, and monitoring of risks associated with lending...