Dispatch/ Customer Service Representative

1 month ago

Albany, New York, United States CRH Full time

Job ID: 500291

Callanan Industries, Inc., a CRH Company, was founded in 1883 as an aggregate mining company. Over a century later, Callanan Industries, Inc. continues to be a leading supplier of paving materials and construction services, providing a complete range of high quality aggregates, asphalt paving, and ready mix concrete products to state, federal, municipal, commercial, and private customers with operations throughout New York State. Callanan Industries, Inc. was purchased by CRH Americas in 1985.

Job Description Summary

This position requires the employee to perform a wide variety of functions including, but not limited to, the following:

  • Take and process customer orders for ready-mixed concrete
  • Schedule orders and dispatch trucks
  • Communicate with customers and provide exceptional customer service
  • Collaborate with all departments
  • Organize and send requested reports and/or order information to customers
  • Keep the Customer Service/Dispatch Manager and sales department informed of problems or concerns throughout the day that may require their knowledge or attention
  • Communicate directly with the Customer Service/Dispatch Manager regarding any available delivery slots when the schedule books up
  • Other duties as assigned

Requirements

  • Candidate must be energetic and customer friendly with the ability to work in a fast paced team atmosphere that focuses around the customer in the concrete & construction industry.
  • Strong computer skills
  • Strong attention to detail
  • Demonstrate the ability to work independently, without direct supervision
  • Demonstrate good performance, safety and attendance
  • Demonstrate a willingness to work overtime and weekends/holidays, especially during the summer season
  • Demonstrates ability to work and communicate well with Supervisors, Dispatchers, Drivers and other employees
  • Demonstrate the ability to conform to and maintain MSHA, OSHA, DOT and all other company or governmental state rules and regulations.
  • Regular and predictable attendance at assigned times is required
  • Drug screen and background check required before being employed by Clemente Lathan Concrete/Callanan Industries, Inc.

Education/Experience

  • High school graduate or equivalent
  • Customer service experience
  • Dispatch experience is preferred
  • Readymix experience is preferred

What CRH Offers You

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest

Callanan Industries, Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.


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