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Customer Service Advocate

2 months ago

Albany, New York, United States ASB Bank Full time
Position Overview:
As a vital member of our Customer Service team, you will represent ASB Bank, ensuring our customers receive exceptional support and guidance.

About ASB:
At ASB, we are dedicated to fostering a welcoming environment for both our customers and employees. Our mission is to 'Accelerate progress for all New Zealanders,' and we strive to be 'The simplest way for customers to get ahead.'

Your Role:
In this role, you will be the primary point of contact for our customers, assisting them with their banking needs and inquiries. Your responsibilities will include:
  • Providing clear and accurate information to customers on our products and services.
  • Demonstrating ownership and accountability in every interaction.
  • Handling customer complaints with empathy and effective problem-solving skills.
  • Educating customers on how to utilize our services to enhance their banking experience.

Key Qualifications:
To thrive in this position, you should possess:
  • A positive attitude and resilience in a dynamic, team-oriented environment.
  • Strong communication skills, both written and verbal.
  • Proficiency in technology and the ability to learn new systems quickly.
  • Attention to detail and accuracy in data entry.
  • The ability to multitask and remain composed under pressure.

What We Offer:
ASB Bank is committed to the growth and development of our employees. We provide:
  • A comprehensive induction program to ensure your success.
  • Opportunities for career advancement through regular development discussions.
  • A supportive and inclusive workplace culture.
  • Access to employee benefits and wellness programs.

Application Process:
If you believe this role aligns with your skills and aspirations, we encourage you to apply. Successful candidates will undergo several pre-employment checks as part of our hiring process.