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Motor Vehicle Service Representative

2 months ago


Albany, New York, United States NYS Department of Motor Vehicles Full time
Job Summary

We are seeking a highly skilled and customer-focused Motor Vehicle Service Representative to join our team at the NYS Department of Motor Vehicles. As a Motor Vehicle Service Representative, you will be responsible for providing exceptional customer service to the public, processing transactions, and ensuring compliance with departmental policies and procedures.

Key Responsibilities
  • Provide excellent customer service to the public, responding to inquiries and resolving issues in a professional and courteous manner.
  • Process transactions, including license and registration renewals, vehicle title transfers, and other related services.
  • Operate a cash drawer, handle customer payments, and maintain accurate records of transactions.
  • Use computer applications to enter data, process transactions, and generate reports.
  • Work effectively in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Collaborate with colleagues to achieve team goals and objectives.
Requirements
  • High school diploma or equivalent required.
  • One year of experience in a customer service role, preferably in a government agency or public service setting.
  • Ability to work in a team environment and provide excellent customer service.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Working Conditions

This position requires working in a office environment, with frequent interaction with the public. The ideal candidate will be able to work effectively in a fast-paced environment, handle multiple tasks and priorities simultaneously, and provide excellent customer service.