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Customer Service Team Lead

2 months ago

Albany, New York, United States Southwest Airlines Full time

Our Mission

At Southwest Airlines, we strive to deliver exceptional customer experiences that exceed our passengers' expectations. As a Customer Service Supervisor, you will play a vital role in achieving this mission by leading and training a team of customer service representatives.

Key Responsibilities

  • Manage and train a team of customer service representatives to ensure they have the skills and knowledge to provide excellent customer service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless customer experiences across all touchpoints.
  • Identify and address customer complaints and concerns in a timely and professional manner.

What We Offer

As a Customer Service Supervisor at Southwest Airlines, you will have the opportunity to work in a dynamic and fast-paced environment with a team of dedicated professionals who share your passion for delivering exceptional customer experiences.